UnitedHealth Group


UnitedHealth Group Jobs & Careers in Southfield, MI

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6 days ago

Nurse Practitioner Clinical Manager

UnitedHealth Group Detroit, MI

• Manager is responsible for NPs and RNs and skilled nursing facilities in Detroit, MI • Manager must travel to facilities in Detroit area and… UnitedHealth Group

6 days ago

Home Visit Nurse Practitioner or Physician Assistant

UnitedHealth Group Detroit, MI

The PVP works to identify and develop innovative actions to meet the needs of CarePlus patients in both the health care and psychosocial… UnitedHealth Group

6 days ago

Nurse Practitioner- Clinical Advisor

UnitedHealth Group Detroit, MI

• Working with nurse practitioners out in the field • Planning, scheduling… UnitedHealth Group

20 days ago

Community Health Worker

UnitedHealth Group Detroit, MI

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an… UnitedHealth Group

30+ days ago

IT Claims Systems Analyst, Detroit MI or Phoenix AZ

UnitedHealth Group Detroit, MI

At Optum, we believe the technology we create helps to change lives. When you join us as a Senior IT Systems Analyst, you will have the opportunity… UnitedHealth Group

24 days ago

Clinical Transformation Consultant

UnitedHealth Group Detroit, MI

The Consultant Analyst is responsible for supporting assigned Practice clinical teams in implementing the United Accountable Care Communities program… UnitedHealth Group

7 hrs ago

Executive Client Manager - Telecommute – new

UnitedHealth Group Ann Arbor, MI

Government officials count on Optum to improve the efficiency and quality of their healthcare and human services programs. Our breadth of experience… UnitedHealth Group

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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
925 Ratings
  • 1 person found this helpful  

    Customer Service Representative review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Servicer Representative in Southfield, MI
    Current Employee - Customer Servicer Representative in Southfield, MI

    I have been working at UnitedHealth Group full-time


    Decent for an "entry level" position. This is a great job if you are satisfied with a boring job where you get yelled at several times a day by unhappy members and providers, you don't mind inconsistency of information from management, being held to near impossible metrics, and constantly being reminded to WOW everyone! Its a great "stepping stone" position.


    They say there is tons of room for advancement, but unless you are hired into another department, you can toss that "dream" aside. Pay is ok, compared to most places, about $13.25/hr with the chance of a very small raise yearly.

    Advice to ManagementAdvice

    If you really want to satisfy members AND providers, give us correct and proper tools with the time to make the "customer" happy. An irate customer being rushed by a rep only makes them more irate. Service should not be about how fast calls are handled, but how satisfied the customer is.

    Positive Outlook
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