UnitedHealth Group


UnitedHealth Group Jobs & Careers in Tucson, AZ

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7 days ago

Complex Care Nurse Practitioner

UnitedHealth Group Tucson, AZ

The Post-Acute Nurse Practitioner is responsible, as part of the clinical management team, for the overall medical management process. An advocate… UnitedHealth Group

4 days ago

Senior Pharmacy Technician

UnitedHealth Group Tucson, AZ

• Enter prescriptions and verifying appropriate information • Contacting patients, pharmacists and doctor's offices to resolve claims issues… UnitedHealth Group

5 days ago

RN Care Coordinator

UnitedHealth Group Tucson, AZ

• Engage members telephonically to coordinate services, community resources, and treatment needs • Deliver a holistic approach to coordinated care… UnitedHealth Group

5 days ago

Care Coordinator Behavioral Health

UnitedHealth Group Tucson, AZ

In this role, you will coordinate care on behalf of patients who are receiving long-term care, along with home and community services. Your… UnitedHealth Group

16 days ago

Per Diem Nurse Practitioner for Optum

UnitedHealth Group Tucson, AZ

include: - Providing direct care to chronically ill residents in long-term care facilities - Collaborating with primary care physicians… UnitedHealth Group

11 days ago

Community Outreach Specialist

UnitedHealth Group Tucson, AZ

You never thought your career could help millions of lives. Well, here you can. As a Marketing Specialist, you'll utilize innovative strategies and… UnitedHealth Group

6 days ago

FT HouseCalls Nurse Practitioner (Pima County)

UnitedHealth Group Tucson, AZ

Here, you will discover a culture that grows through challenge, that evolves by being flexible, that succeeds by staying true to our mission to make… UnitedHealth Group

16 days ago

Complex Care Nurse Practitioner for Optum

UnitedHealth Group Tucson, AZ

of the NP include: Primary Care Delivery: Deliver cost-effective, quality care to assigned members Manage both medical and… UnitedHealth Group

23 days ago

Customer Service Representative

UnitedHealth Group Tucson, AZ

of this position are providing customer service support to members, customers, and/or providers. Direct… UnitedHealth Group

21 days ago

Prior Authorization Supervisor

UnitedHealth Group Tucson, AZ

Do you dream of a great career with a great company, where you can make an impact and help people? We dream of giving you that opportunity to do… UnitedHealth Group

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UnitedHealth Group President, CEO, and Director Steve Hemsley
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  1. 8 people found this helpful  

    Terrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Advocate in Tucson, AZ
    Former Employee - Senior Customer Service Advocate in Tucson, AZ

    I worked at UnitedHealth Group full-time (less than an year)


    Optum is a great place to start if you are a pharmacist or pharmacy tech looking to get a foot in the door with United Health Group. The company offers a great training course where they somewhat prepare you for your future with the company. Lots of nice people work with the company and they have a nice campus.


    Optum Rx does not care about customer service what so ever! When you start all they focus on is how important customer service is, but when you get out of training you will soon realize that is not the case. This is a stats center. It is just another call center! The only thing they actually care about are your numbers. Five minute call time is the only thing that matters. Your calls will be recorded and listened to by some idiots that will score you off just for sighing or not apologizing enough during the call. No matter how much you excel with the company, you are really going no where. Even having the most calls, best call time, and best quality scores in the company guarantees you nothing. If you do happen to get promoted you are looking at a dollar an hour raise maybe. You will go nowhere fast with this company. While working with Optum you are consistently set up to fail. You will use two different computer programs, Iris and Rxhd which are 2 of the slowest most inconsistent programs I have ever seen used in such a large company. These programs freeze on a daily basis but you are still expected to meet all metric guidelines. Most of the "members" that call in are upset with the company, and in return take out there frustration on you.. You will be known as "you people" for the duration of your employment. You will be scream at, cursed at, and treated like an animal almost every day. I have worked for many different companies and I have never felt less appreciated then Optum made me feel. This is pretty much a dead end job unless you are a Pharmacy tech or a Pharmacist. One further warning to future employees, if you have paid time off available and plan on putting in your two week notice, you will lose all of it. Take your time off before putting in your notice! Or do not put in a notice at all. This is not a good company to work for especially if you are interested in customer service.

    Advice to ManagementAdvice

    Way to much micromanaging. Who is in charge? Also an occasional good job would be nice. Many employees work extremely hard and get knocked down on a daily basis: reward hard working employees. Money talks and Optum does not offer any.

    Doesn't Recommend
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