UnitedHealth Group Jobs in Tucson, AZ

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30+ days ago

Field RN Case Manager

UnitedHealth Group Tucson, AZ

Apply for this position with your eyes wide open. Click here to view the Realistic Job Preview: http://uhg.hr/Field_Based_Case_Manager_UHCCS… UnitedHealth Group


10 days ago

Senior Provider Relations Advocate

UnitedHealth Group Tucson, AZ

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created… UnitedHealth Group


5 days ago

Nurse Practitioner Transitional Care $10K Sign on Bonus!

UnitedHealth Group Tucson, AZ

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when… UnitedHealth Group


30+ days ago

Per Diem Nurse Practitioner for Optum

UnitedHealth Group Tucson, AZ

include: - Providing direct care to chronically ill residents in long-term care facilities - Collaborating with primary care… UnitedHealth Group


30+ days ago

FT HouseCalls Nurse Practitioner (Pima County)

UnitedHealth Group Tucson, AZ

Here, you will discover a culture that grows through challenge, that evolves by being flexible, that succeeds by staying true to our mission to make… UnitedHealth Group


16 days ago

On Site RN Case Manager

UnitedHealth Group Tucson, AZ

As the NEW On Site Case Manager YOU will interact and collaborate daily with hospital licensed caregivers, health system physicians, internal and… UnitedHealth Group


5 days ago

Customer Service Representative

UnitedHealth Group Tucson, AZ

If you share our all-in approach to excellence, you're going to be amazed at the things we're doing here at OptumRx. We're one of the largest and… UnitedHealth Group


30+ days ago

Optum Nurse Practitioner**5K SIGN ON BONUS**

UnitedHealth Group Tucson, AZ

Video Get better informed to determine your fit into a Complex Care position. Click here to view the Realistic Job Preview: Complex_Care_NP_RJP… UnitedHealth Group


27 days ago

Senior Recovery Resolutions Representative

UnitedHealth Group Tucson, AZ

Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company â where you can make… UnitedHealth Group


13 days ago

Complex Case Manager RN - Tucson AZ

UnitedHealth Group Tucson, AZ

If you bring a lot of passion and aspiration to your work, you'll fit in here. In fact, you'll discover opportunity after opportunity to do your… UnitedHealth Group


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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
987 Ratings
  • Helpful (9)

    Terrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Advocate in Tucson, AZ
    Former Employee - Senior Customer Service Advocate in Tucson, AZ

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Optum is a great place to start if you are a pharmacist or pharmacy tech looking to get a foot in the door with United Health Group. The company offers a great training course where they somewhat prepare you for your future with the company. Lots of nice people work with the company and they have a nice campus.

    Cons

    Optum Rx does not care about customer service what so ever! When you start all they focus on is how important customer service is, but when you get out of training you will soon realize that is not the case. This is a stats center. It is just another call center! The only thing they actually care about are your numbers. Five minute call time is the only thing that matters. Your calls will be recorded and listened to by some idiots that will score you off just for sighing or not apologizing enough during the call. No matter how much you excel with the company, you are really going no where. Even having the most calls, best call time, and best quality scores in the company guarantees you nothing. If you do happen to get promoted you are looking at a dollar an hour raise maybe. You will go nowhere fast with this company. While working with Optum you are consistently set up to fail. You will use two different computer programs, Iris and Rxhd which are 2 of the slowest most inconsistent programs I have ever seen used in such a large company. These programs freeze on a daily basis but you are still expected to meet all metric guidelines. Most of the "members" that call in are upset with the company, and in return take out there frustration on you.. You will be known as "you people" for the duration of your employment. You will be scream at, cursed at, and treated like an animal almost every day. I have worked for many different companies and I have never felt less appreciated then Optum made me feel. This is pretty much a dead end job unless you are a Pharmacy tech or a Pharmacist. One further warning to future employees, if you have paid time off available and plan on putting in your two week notice, you will lose all of it. Take your time off before putting in your notice! Or do not put in a notice at all. This is not a good company to work for especially if you are interested in customer service.

    Advice to Management

    Way to much micromanaging. Who is in charge? Also an occasional good job would be nice. Many employees work extremely hard and get knocked down on a daily basis: reward hard working employees. Money talks and Optum does not offer any.

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