UnitedHealth Group


UnitedHealth Group Jobs & Careers in White Plains, NY

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1 day ago

Six Sigma Specialist - Healthcare – new

UnitedHealth Group White Plains, NY

We are currently recruiting for a Six Sigma Specialist. This role will be accountable for conducting process improvement using methodologies grounded… UnitedHealth Group

10 hrs ago

Information Systems Security Engineer – new

UnitedHealth Group Purchase, NY

Here at WESTMED Practice Partners, one of the most successful management services organizations in the United States health care community, we look… UnitedHealth Group

16 days ago

Nurse Practitioner or Physician Assistant - Complex Care

UnitedHealth Group Yonkers, NY +4 locations

If you want more meaning in your career - as a clinician or a business professional â take this opportunity and apply. It's the first step in a new… UnitedHealth Group

18 days ago

Per Assessment House Calls Nurse Practitioner

UnitedHealth Group Paterson, NJ

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and… UnitedHealth Group

2 days ago

Healthcare Market Consultant – new

UnitedHealth Group Paterson, NJ

• Functioning independently, the Market Consultant will travel throughout the counties of Northern New Jersey to meet with assigned provider groups… UnitedHealth Group

9 days ago

Reporting Director

UnitedHealth Group Long Island City, NY

• Oversee the preparation and analysis of internal and external financial reporting • Ensure the quality, reliability and timeliness of the… UnitedHealth Group

22 days ago

Nurse Practitioner - Complex Care Launch Team

UnitedHealth Group Long Island City, NY

In this role, you will be part of a multidisciplinary team that is responsible for initiating our model of care in skilled nursing facilities. You… UnitedHealth Group

10 days ago

Field Care Advocate, Social Worker or RN

UnitedHealth Group Long Island City, NY

As a Field Care Advocate you will be responsible for case management and utilization review of behavioral health and substance abuse cases. You'll… UnitedHealth Group

21 days ago

Case Manager RN

UnitedHealth Group Long Island City, NY

Apply for this position with your eyes wide open. Click here to view the Realistic Job Preview: http://uhg.hr/Field_Based_Case_Manager_UHCCS… UnitedHealth Group

10 days ago

Community Outreach Specialist

UnitedHealth Group Long Island City, NY

• Uses pertinent data and facts to identify and solve a range of problems within area of expertise. • Investigates non-standard requests and… UnitedHealth Group

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  1. 10 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)


    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary


    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

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