Universal Service Administrative Company

www.usac.org
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Universal Service Administrative Company Jobs & Careers

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Show:  All Results Last 7 Days
18 days ago

Quality Assurance Analyst II (Term)

Universal Service Administrative Company Washington, DC

Your Team: Program Software Development Program Software Development uses leading technology and automation to create and support systems that make… Universal Service Administrative Company


30+ days ago

IT Corporate Recruiter

Universal Service Administrative Company Washington, DC

Your Team: HR & USAC Operations The HR & USAC Operations team manages all employee-related operations and cross-functionally supports the entire… Universal Service Administrative Company


5 days ago

Program Analyst

Universal Service Administrative Company Washington, DC

Your Team: Rural Health Care Program The Rural Health Care program provides reduced rates for telecommunications services and broadband access for… Universal Service Administrative Company


30+ days ago

Network Engineer III

Universal Service Administrative Company Washington, DC

Your Team: Systems Operations The Systems Operations team manages all information technology infrastructures, including data center colocations… Universal Service Administrative Company


30+ days ago

Database Engineer III

Universal Service Administrative Company Washington, DC

• Supporting of production and non-production Oracle databases including… Universal Service Administrative Company


30+ days ago

Supervisor of Administrative Services

Universal Service Administrative Company Washington, DC

Your Team: HR & USAC Operations The HR & USAC Operations team manages all employee-related operations and cross-functionally supports the entire… Universal Service Administrative Company


30+ days ago

Software Developer II

Universal Service Administrative Company Washington, DC

Your Team: Information Technology Architecture and Standards The IT Architecture and Standards group provides enterprise-level IT support for all… Universal Service Administrative Company


4 days ago

Vice President of Lifeline

Universal Service Administrative Company Washington, DC

Your Team and Role: Vice President of Lifeline Lifeline is an essential component of USAC’s universal service mission, providing critical support to… Universal Service Administrative Company


30+ days ago

System Analyst III

Universal Service Administrative Company Washington, DC

Your Team: Program Software Development Program Software Development uses leading technology and automation to create and support systems that make… Universal Service Administrative Company


25 days ago

IT Security Engineer III

Universal Service Administrative Company Washington, DC

covering sensor monitoring, vulnerability scanning, network security, incident response, and application security. We also support the various… Universal Service Administrative Company


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Universal Service Administrative Company Reviews

40 Reviews
3.5
40 Reviews
Rating Trends

Recommend to a friend
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Chris Henderson
1 Rating
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    Okay benefits, terrible culture and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Universal Service Administrative Company full-time (less than a year)

    Pros

    Good benefits. Pay is okay. Basically, they give you a base salary, 11% of your salary in a 401k each year (from USAC, you don't have to pay in anything to get the 11%) and a good health insurance plan for $5 per paycheck. Hours are set and basically everyone works exactly 45 hours a week -- no overtime ever.

    (It definitely says something about this place when the rote benefits are the only 'pros' to speak of.)

    Cons

    No leadership to speak of. Your manager will provide no guidance or even basic management -- you are on your own. If you ask a question about a procedure, you will get different confusing answers depending on who you ask (sometimes you'll get two different answers from the same person!). The processes are not really that complicated but no one seems to have taken the time to learn what they are -- not even managers who have been here for years. And when new procedures are needed, managers won't write them but tell employees to "figure it out amongst themselves." The worst part is managers seem to think they are progressive for their lack of leadership -- they tell themselves they are "empowering" their employees by making them flounder and guess at how to do things instead of giving them the information they need to do their jobs.

    There is often not enough work for everyone to do. Managers do what they can to hide the team's work from upper management so no new work is assigned.

    It takes months to implement even basic changes, if ever. Managers will not implement changes so low-level employees are left trying to make what changes they can without management input. If you have good ideas for the company you can be sure they will be suffocated and never implemented. Putting in work is pointless because the environment does not allow for taking advantage of it.

    There is a toxic work culture, especially among employees who have been here for a long time -- gossip, office politics. Managers degrade other employees in team meetings. Managers withhold information from employees and then criticize them for not having it. Managers will not provide clear procedures and then mock employees who cannot do the procedures perfectly. It feels like managers want as little work as possible and so do whatever they can to pass off work onto their employees or to discourage employees from bringing things to them.

    Advice to ManagementAdvice

    Honestly the only thing I think will help this place is turnover. Fire the problematic managers (and that means basically all of them) and aggressively recruit actually competent people.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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