VMware Jobs & Careers in Milwaukee, WI

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11 days ago

Senior Technical Account Manager

VMware Milwaukee, WI

The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation. The PSO team is dedicated to… VMware


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VMware CEO Pat Gelsinger
Pat Gelsinger
412 Ratings
  1.  

    Constantly Changing, Growing Company. But with a loss of tenured, experienced people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer II  in  Broomfield, CO
    Current Employee - Technical Support Engineer II in Broomfield, CO

    I have been working at VMware full-time for more than a year

    Pros

    Solid benefits. Good culture. Plenty of Snacks and free food on a weekly basis. Technical learning opportunities abound. Customer focused, support focuses on top shelf service that puts rest of industry to shame.

    Cons

    Turnover for peers and managers alike within support is high. The cream of the crop leave for internal opportunities (good) or, too often, leave for better wages outside the company. Constnatly changing metrics for support organization, makes getting raises potentially tricky. Bottom line goal is do what's best for the customer, which is awesome; but how they try to measure that is not communicated well.

    Advice to ManagementAdvice

    You don't need my advice, because the advice I'd give is to find a way to retain those tenured, vested, important people; but in the 2 years that I have been in support; that has not been shown to be a priority. Others will be brought in, but they will be fresh to the company and you start to loose your culture.

    The raises suck. Work my tail off, far outpace my colleagues, get $100 a month. Pffft.

    Recommends
    Positive Outlook
    Approves of CEO