Vanguard – Scottsdale, AZ, US Malvern, PA
*\tDevelops basic knowledge of Vanguard funds, products and services, the overall financial services industry through classroom training, on-the-job… Vanguard
Vanguard – Malvern, PA
• Documents and inspects business process models, process flows and service/operating models. Identifies challenges in current state business… Vanguard
Vanguard – Malvern, PA
• Analyzes complex investment research issues, focusing on portfolio construction, asset allocation strategies, and investment advice. • Analyzes… Vanguard
Vanguard – Wayne, PA
• Effectively manage a small group of architects who design solutions for specific products or infrastructure areas. Create an environment that is… Vanguard
RecommendsPositive OutlookApproves of CEO
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- Culture & Values
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- Comp & Benefits
- Senior Management
I have been working at Vanguard full-time (More than a year)
Benefits package is amazing. Pay is just okay, but total compensation is competitive. More laid-back atmosphere than similar jobs at other B/Ds from what I hear. Supportive management/supervisors in most cases. Relatively efficient management hierarchy. I.e. I have one boss and he has one boss etc... PTO is fairly flexible depending on the situation/time of year. Minimal to no threat of being laid-off given the company's track record. Sound philosophy and very prosperous business model. Client-focused.
Frequent internal changes to call routing and business process. Sometimes you can end up feeling like a number and that what you do isn't all that important or difficult. Can sometimes be difficult to work with other internal business partners because of the frequent changes and other challenges due to misunderstandings around service agreements. Can be difficult to get a raise based on the metrics-based pay increase system. Often raises are not that substantial when you do qualify for one. They barely keep up with inflation. Lately there's been a lot of external hiring. That and other internal factors have made it difficult for people to advance within the company. I've seen a lot of people leave VG because of the lack of upward mobility. Especially here in Charlotte, there are limited opportunities. Calls are often back-to-back regardless of the time of year making this something of a burn-out job.
Advice to Management
Hire more from within and invest more time, effort, and resources in training and developing people that are already hired and invested in the company rather than hiring outsiders. Do a better job of managing call flow and routing to provide some time between calls to decompress. This isn't supposed to be a typical call center.