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Vanity Shop Of Grand Forks Reviews

2.8
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Mickey Quinn
10 Ratings
  • Management makes or breaks it!

    • Work/Life Balance
    • Culture & Values
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    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Sartell, MN
    Former Employee - Assistant Manager in Sartell, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Vanity Shop Of Grand Forks full-time (More than a year)

    Pros

    Of course, the discount. Decent benefits, decent pay (only if you fight for it and are hourly) - with a great management team, it's a fun, upbeat, busy place to work.. it's an AMAZING experience. The Grand Rapids, MN SSM will be there with you every step of the way. With high expectations comes high respect. She will never ask you to do something she wouldn't do. If you're a solid employee that shows up and gets stuff done, she will be flexible with you with whatever you need. She deserves a raise and a promotion! The DSM of this district is tough, blunt, and won't sugar coat things.. I'll take that because it bring success (for the most part) -- you truly learn to love her. Be a good employee, she'll fight for you.

    Cons

    Well.. like I mentioned before, it's the SSM that makes or breaks it. The SSM in St Cloud, MN and Duluth, MN --- poor choices for management but for completely different reasons. Duluth is just lazy and doesn't take pride in her store. All about the show with the DSM shows up (pop in visits now though!! :) ) She doesn't train her staff, most importantly, her management team the essentials to a functioning store. I am thankful I was there before she was. That store is a disaster. Customer service isn't up to par either --- but, low standards from the SSM... that's what you get from everyone else. St cloud.. well, it's frustrating the turn over rate. It's for a reason. Terminate a good part time associate for a 1 shift schedule conflict? Doesn't make sense to me. Terminate another good part time associate for asking for a week of for a vacation (would work maybe 3 shifts) --- again, doesn't make sense to me. What gets me... falsely tell your DSM that they were no call, no shows? Sure the store LOOKS ok, and the sales are there per the traffic.. so why dig any deeper? There are some serious management skill issues here. In my opinion, she's not the right fit for the store. In just over a year and a half... 90+ employees shouldn't have gone through the system. In a month... we shouldn't have to term 20+ employees. 6 of which were in 1 week. The attitude and cliques in this store just amaze me. I'm blunt and real with people, I'll challenge you on "company policies" that are written out. If you don't communicate with an employee, how are you going to expect them to know they are doing something in a displeasing way? Communication is key.

    Advice to Management

    Be understanding, these associates are young and have school and second jobs.. there WILL be schedule conflicts. You're honestly making it more difficult for yourself and for your staff... that's probably a key to your turn over rate. Keep a positive attitude and if you have negitive comments about an associate, talk to THEM about the issue and coach in the moment. You preach everything that the company wants, but you won't do it yourself. Have realistic, high... but realistic expectations and properly train your staff for success. You were thrown to the wolves, you hated it... why do it to your entire staff? Stay flexible. Stay HONEST. You have all the tools you need to be successful. To the DSM -- looks are deceiving and so are words. Take the time in your very busy schedule to truly DIG into the store at the underlying issues... talk to people OTHER than the SSM and ASM.. You see a trend... go with your gut. :)


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