Verizon Jobs & Careers in Phoenix, AZ

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Show:  All Results Last 7 Days
30+ days ago

Customer Service Representative

Verizon Phoenix, AZ

to apply today. Verizon is an equal opportunity and affirmative action employer… TheJobNetwork


29 days ago

Solutions Specialist- Desert Ridge- Part Time

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


29 days ago

Solutions Specialist-Desert Ridge

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


30+ days ago

Retail Sales Solutions Specialist Phoenix Full Time

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


12 days ago

Retail Sales Solutions Specialist PV Marketplace Full Time

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


29 days ago

Solutions Specialist- PV Marketplace

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


30+ days ago

Retail Sales Solutions Specialist

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


30+ days ago

Retail Sales Solutions Specialist Phoenix Part Time

Verizon Phoenix, AZ

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Glassdoor


27 days ago

Other

Verizon Tempe, AZ

At Verizon, our technology allows machines to communicate vital information to one another, making businesses and individuals more informed, agile… TheJobNetwork


14 days ago

Strategic Account Manager - Hughes Direct

Verizon Phoenix, AZ

This position is responsible for Enterprise Sales within a defined region. Required to drive and achieve sales goals through the creation and… Beyond.com


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3.3
2,361 Reviews
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Verizon President & CEO Lowell McAdam
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798 Ratings
  1. 2 people found this helpful  

    Mostly ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Verizon full-time for more than 5 years

    Pros

    Excellent pay and benefits. Includes domestic partnership for LGBT families to receive benefits.

    Cons

    Extremely high standards. if you get a supervisor who takes a personal dislike to you, you can do your best and they will nit pick to determine that you haven't done your job. Offer a product or service to a customer? It wasn't a good enough offer. A customer complaining and you can't get a word in edgewise before they hung up on you? You didn't ask if their problem had been resolved. Offered a great product or service and the customer wasn't interested? You didn't offer an alternative. Maybe you thought the customer wouldn't want an alternative because the alternative would increase costs and they specifically wanted to lower their costs. You didn't ask, therefore you don't know that they wouldn't be willing to increase their costs for this. Maybe you did offer an alternative and the alternative would increase their costs. Why would you offer that when the customer specifically said they wanted to lower their costs? Maybe you offered an alternative that would lower the customer's costs. Do you think we're in the business of losing money? Damned if you do damned if you don't. If you're in the manager/supervisor's favor, you did the right thing under the circumstances. If not, you did the wrong thing.

    If a customer calls in and waits on hold for 45 minutes because they are upset that their bill went from $35.73 to $35.94, you still need to offer a product or service. Because customers who are willing to spend 45 minutes to find out about a 21 cent increase in taxes are absolutely in need of a new $30 case. Oh, wait, you're supposed to find out more about the customer. But don't spend more than five minutes on the phone. You don't want your call rates to drop. "Oh, I hear a dog, you want the $200 pet tracker?"

    Advice to ManagementAdvice

    Consistency.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO