Verizon Wireless Jobs in Asheville, NC

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30+ days ago

Retail Customer Service Representative

Verizon Wireless Asheville, NC +5 locations

As a confident, professional individual with a rich understanding of VZW technology and services, you will: Deliver the ultimate Verizon Wireless… Verizon Wireless


30+ days ago

Retail Sales Representative

Verizon Wireless Asheville, NC +5 locations

With a rich understanding of VZW technology and services, you'll leverage this knowledge and expertise to: Analyze customer needs and present… Verizon Wireless


30+ days ago

Senior RF Systems Performance Engineer

Verizon Wireless Asheville, NC

The primary purpose of this position is to proactively provide support for overall network performance with emphasis on data performance and use a… Verizon Wireless


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Verizon Wireless Reviews

3.4
Rating Trends
Recommend to a friend
Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
1,971 Ratings
  • Helpful (1)

    Conflicting objectives, blind eye to ethical violations, and no accountability.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Manager in Asheville, NC
    Current Employee - Solution Manager in Asheville, NC

    I have been working at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good compensation. Good benefits package. Like most companies there are good people; in particular on the retail front lines. However, promotions and career advancement remain rewards for those willing to play the social networking games.

    Cons

    Shortsighted vision for frontline success measurement. Lots of lip service given to employee development but no real programs beyond the typical social games. Shifting of call centers and technical services to vendors has dramatically reduced customer experience, increased employee conflict, and lead to delayed resoltuions.

    Advice to Management

    Either embrace a culture of ethics and integrity; with standardized procedures for addressing customer objections, concerns, and complaints. Or, acknowledge the present culture of slash and burn sales where ethical guidelines are applied haphazardly.


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