Verizon Wireless Jobs & Careers in Capitol Heights, MD

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9 days ago

Sr Solutions Spec Fed Mobility

Verizon Wireless Laurel, MD

The role of Sr. Solutions Specialist – Mobility is responsible for strategic solution-based sales to an assigned Global, Domestic and International… Verizon Wireless

1 day ago

Coord Business Government Cus Ops VZW - Phone Team – new

Verizon Wireless Hanover, MD

The Phone Support Coordinator provides online support to internal and external customers through account servicing and maintenance for National… Verizon Wireless

1 day ago

Government Customer Service Phone Support Coordinator - Hiring for October – new

Verizon Wireless Hanover, MD

The GCO Phone Support Coordinator provides an advanced level of online voice and data support to internal and external customers for government… Verizon Wireless

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,396 Ratings

    Great place to work!

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    • Senior Management
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    Current Employee - Customer Service Specialist  in  Rochester, NY
    Current Employee - Customer Service Specialist in Rochester, NY

    I have been working at Verizon Wireless full-time for less than a year


    Well most importantly, the pay is pretty competitive. I have a base pay of $13.49 an hour. Which is more than almost any call center is going to pay you right off the bat. They also give out big bonuses, kick backs for selling certain things,and competitions to win money and awesome Verizon accessories. You also get fairly frequent raises. You earn 45% more for working the late shifts. You also get 1\2 off your bill, which is amazing!They always recognize and reward your achievements and little victories. The atmosphere is amazing, all of your supervisors, assistant directors and the director all want to see you succeed, and do everything they can to help you get there. Everyone has each others back, offers help and is genuinely invested in you. They have an outstanding training program. The best I have come across by far. 9 weeks of classroom style training just so you can learn the computer systems and what they expect of you. Then an additional 7 weeks of transitional training where you are on the phones but guided by trainers. Its very thorough and really prepares you. They offer amazing health benefits. I am a single smoker and I pay about $23 a week and I have no deductible, It's great. They give you ample breaks as well. 2 15 minute breaks and an hour lunch. Best of all in my opinion is the time off packages. As soon as you're done with training you get a week of paid sick time, a week of paid personal time, and 2 weeks of paid vacation. WHAT!?! They also have a really great family culture there, they have a foundation funded by the employees that give money to Verizon employees in need, like if you're house was to burn down, or a hurricane destroyed it, you can get money to help put you up in a hotel and help cover the cost of putting your life back together. There is also A LOT of room for advancement. They encourage you to move around inside the company, and even pay up to $8,000 a year for you to go to college if you decide to.Overall, This is an amazing company to work for, they take care of their employees, and people actually enjoy coming to work.


    There are less cons than pros, but there are a few. One is how you get your shifts. They have a shift bid every 6 months. So you select your desired shifts, and if you're lucky or have been there forever, maybe you'll get it, maybe you won't. So for your first year or 2, you can count of getting later shifts and having your shifts change rather drastically every 6 months. Also, the hiring process is brutal.super long application, about 30 emails back and forth, 1 assessment, 3 phone interviews, 2 in person interviews, the most ridiculous and time consuming background report in the world (if your applying, be prepared to supply the last 5 years of tax information) a drug test, and conference calls. So it's not the easiest job to get into by any means. Also, you're on the phone all day, and if someone is calling into customer service, its usually because they have a major problem which requires calling and sitting on hold. So by the time they get to you, they're usually not exactly happy. So it can get pretty high stress at times.

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    Management is great!

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