Verizon Wireless

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Verizon Wireless Customer Service Representative Jobs & Careers in Atlanta, GA

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16 days ago

Customer Service Representative

Verizon Wireless Alpharetta, GA

NEW HIRE CLASS STARTS 2/16/2014 With your knack for solving tough problems and your focus on delivering exceptional customer service, you will… Verizon Wireless


25 days ago

Retail Customer Service Representative

Verizon Wireless Covington, GA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


18 hrs ago

Retail Sales Representative – new

Verizon Wireless Duluth, GA +7 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


15 days ago

Spanish Retail Sales Representative

Verizon Wireless Atlanta, GA +3 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


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Verizon Wireless Reviews

3,236 Reviews
3.3
3,236 Reviews
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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,572 Ratings
  1.  

    help small to medium business owners make adjustments to plans to find the right fit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Coordinator in Alpharetta, GA
    Current Employee - Business Coordinator in Alpharetta, GA

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    Business customers tend to be less emotionally involved with their cell phone account because they also run a business and understand quality is worth the price. Once involved in the business world, there are other career doors that become available within the industry that may have previously been unknown, they certainly were to me.

    Cons

    As a for profit company selling is key objective regardless who you are talking to and this can be problematic when people call in while they are at their job and they want to get in and out as quick as possible without any detours. There is also a high priority on customer satisfaction with both you and the company and the customer gets to score you on it. This often leads to a 'yes man' mentality where the customer either gets what they want immediately, they call back until they get what they want or they fail you or the company on the survey. You can only afford about 1 failed survey a month, any more than that and your stats suffer.

    Advice to ManagementAdvice

    Change it so that end users cannot score Verizon as a company on the survey. It's alright to leave them for rep performance because the rep should still be handled accountable for how they behave. But some factors like a end users preference for their personal cell phone carrier should not affect how Verizon is being scored because the company the end user works for chose to use our services not the end user.

    Recommends
    Positive Outlook
    No opinion of CEO

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