Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com

Verizon Wireless Jobs & Careers in Folsom, CA

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6 days ago

Inbound Sales Representative - Rancho Cordova

Verizon Wireless Folsom, CA

Looking for a challenging career with unlimited potential for growth? Then its time to consider Verizon Wireless. We believe in peak performance, and… Verizon Wireless


16 days ago

Solutions Architect

Verizon Wireless Folsom, CA

This position partners with various B2B sales groups to drive sales efforts to achieve data activations wide and deep within assigned accounts. Meet… Verizon Wireless


13 days ago

Apprentice-Business Accounts

Verizon Wireless Folsom, CA

Performs a variety of activities (may be technical in nature) in support of the functional processes, programs and/or services. Work may include… Verizon Wireless


22 days ago

Retail Sales Representative

Verizon Wireless Citrus Heights, CA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


10 days ago

Customer Service Representative- Verizon Wireless

Verizon Wireless Rancho Cordova, CA

This role handles a high volume of inbound customer calls and is responsible for providing high quality customer service on calls that are generally… Verizon Wireless


13 days ago

Inbound Sales Representative

Verizon Wireless Rancho Cordova, CA

Looking for a challenging career with unlimited potential for growth? Then its time to consider Verizon Wireless. We believe in peak performance, and… Verizon Wireless


2 days ago

Retail Sales Representative - 5051 Auburn Blvd – new

Verizon Wireless Sacramento, CA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


17 days ago

Retail Sales Representative - Howe Ave

Verizon Wireless Sacramento, CA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


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Verizon Wireless Reviews

3,140 Reviews
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3,140 Reviews
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  1.  

    It's not what's promised, but it could be worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - TELESALES Representative in Folsom, CA
    Former Employee - TELESALES Representative in Folsom, CA

    I worked at Verizon Wireless full-time (less than an year)

    Pros

    The job is really sifting through the bad transfers/fraud/people calling to talk about Sprint's better pricing, but if you are decent and efficient, you can make quota. What the company asks you to do in an 8hr period isn't unreasonable. The pay is pretty good: ~$11/hr + commission (mine averaged $1900/month, but many people didn't come close). Full 401k match up to 6%, people claiming they should have been vested from day one don't know what vested means. Tuition assistance up to $8,000/year, full benefits, 50% off phone bill, etc.

    My supervisor and the level above him we great. They tell it like it is, which people don't always appreciate, but the high turnover has clearly made them callous to the fact that 50% of the new hires they are helping today won't be there tomorrow. Everyone on the floor joked around and was helpful/friendly.

    Cons

    Less than 10% of sales done by Verizon Wireless go through the Telesales department. Because of this, when the system goes to hell, no one cares. When the iPhone 6 launched we were all waiting there at midnight ready to take calls aaaaaaand the systems crashed. Being unable to make sales in a commission based job is frustrating.

    Being on commission is a good thing for hard workers, but many times I would get stuck on a call that made me want to pull my hair out. Many departments involved with taking calls are outsourced to other companies (e.g. AFNI, APAC, Xerox, KGB, etc.) and they either only hire people who are required to wear helmets on a daily basis or don't give a shnizz. This causes them to transfer countless calls to the incorrect departments because they don't want to deal with anything.

    I left because working in a call center made me want to throw a chair through a window. To sum it up, the calls are trash, we kinda felt lied to after training, and everyone is micromanaged to death, but if you end up with a good sup and do you're job (well), you'll make a decent amount of money.

    Advice to ManagementAdvice

    Either care more about the department and the people there, or cut the whole thing and fix the damn website. Stop marketing incorrect rates/promotions just to have people call in. Realize that there are a handful of great people in mid-management that are keeping the department from imploding and pay them more than they could make working at Chili's.

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    Disapproves of CEO

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