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30+ days ago

Retail Customer Service Representative

Verizon Wireless Lumberton, NC

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless

24 days ago

Retail Sales Representative

Verizon Wireless Lumberton, NC

With a rich understanding of VZW technology and services, you'll leverage this knowledge and expertise to: Analyze customer needs and present… Verizon Wireless

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
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    Challenging and totally PACKED with benefits, but at the same time quite draining, and occasionally political.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Representative in Lumberton, NC
    Current Employee - Retail Sales Representative in Lumberton, NC

    I have been working at Verizon Wireless


    The benefits package is unrivaled: optical, dental, health I never even USED. A 401k that I'm now draining - with a 1yr vested balance of $2000 and a company-matched $4000. If you can make it 20 years, you'll probably reach a great position and get paid well to do it.

    In terms of wireless, while the prices are a bit hard to work with as a salesperson, you have an irreproachable network to fall back on.

    The company, at least for most of my tenure, went to a great deal of effort to throw in perks like free lunches, giftcards for good job performance, fun, district-level competitions and challenges, and regional trade shows and conferences. They were a lot of fun, if you got to go.

    Working with technology is COOL. Being the only people in a small town who really got to DO it, and also got some of the most cutting edge stuff out there - that's even cooler.

    Three words: Employee Phone Program. 50% off your bill. Period. That's hot.


    By the end, some of the focus and passion that drew me to the work - that is, from senior management - had been sapped totally out of it. The job got harder with the addition of new paperwork and expectations, but nobody could provide any philosophical reason why I should bother.

    The customers - they can be pretty unbearable. You have to have the patience of a deity sometimes. Nobody gets more impertinent or more persnickety than when they have a problem with their phone, even if it's one they're responsible for. At the same time, a lot of the issues were network-related: in other words, our fault.

    The sales goals, by the end, had some frankly PREPOSTEROUSLY high targets, and nobody was able to satisfactorily explain why.

    To put it shortly, we make a lot of controversial moves as a company, and sometimes they're hard to explain to people, or even to yourself.

    Advice to ManagementAdvice

    You've got a great company, and great people working for it. Pay attention to what they have to say. Look at companies that go right to the marrow, in terms of telling you what they're about. Apple. Google. Freaking NETFLIX. They all have really good reasons for doing what they do and really good methods for HOW to do it.

    Find a couple. It'll do you good; and ditch the Consultation Guides, they're a total waste of paper.

    You do what you do for the right reasons - focusing on the WHY, they call it, rather than the WHAT or the HOW - and everything you do will be of value.

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