Verizon Wireless Jobs & Careers in Mason City, IA

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13 days ago

Retail Customer Service Representative - Waterloo

Verizon Wireless Mason City, IA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


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  1. 4 people found this helpful  

    Too micromanaged and unethical business practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
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    Former Employee - Retail Sales Representative  in  Mason City, IA
    Former Employee - Retail Sales Representative in Mason City, IA

    I worked at Verizon Wireless full-time for more than a year

    Pros

    The company has a decent base pay plus commission structure. They also had great health benefits, tuition assitance, cell bill discount, 401k matching, and other perks. I met a lot of interesting people in this business and the resume experience will be a plus when I find another job.

    Cons

    Extremely micromanaged from the top down to the point every sale is watched and then dissected once the customer leaves. Top management is clueless on how to even ring out a car charger on the sales floor, let alone sell and activate a phone. The way the commission structure is laid out doesnt always match what management wants. Very high goals with constant threat of write ups and or firings if goals are not met. Had to lie to elderly people numerous times that we were sold out of flip phones because if i sold a non-smart phone my smartphone percentage would drop and so would the stores. Also had to use unethical behavior to sell accessories to people that didnt need them. Even if I sold a case, screen protectors, and a car charger to some one purchasing an iPhone i would be written up because I didnt sell them at least 80 dollars in accessories. Not every one is willing to buy that much extra stuff. I learned very quickly I was just a number in the company - I worked 6 days a week/close to 50 hours and it was never enough. Very political work environment. Attractive women and managment "teachers pets" often got favored for promotions. All this company cares about is more money, more money more money, not retaining current customers if they are considered too low of revenue. I truely was a great salesman, usually the top in the store, and all I wanted to do was take care of my customers but the company made it to the point it wasn't so. Also if someone came in to buy a case for their phone, I had to "sales sequence" and take notes about the customer while I show them all products in the store (tablets, hotspots, accessories, home phone connect, etc). A lot of customers were annoyed at having to do all of this and it made for a very awkward and frusterating customer interaction.

    Advice to ManagementAdvice

    Don't be so greedy, let employees actually take care of their customers instead of unethically pushing them to purchase products and services they truely don't need.

    Doesn't Recommend
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    Disapproves of CEO