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10 days ago

Retail Operations Specialist

Verizon Wireless Dulles, VA

As an Operations Specialist you will help deliver the Verizon Wireless customer experience in our retail stores and ensure that customers receive the… Verizon Wireless

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Verizon Wireless President & CEO Daniel Mead
Daniel Mead
1,745 Ratings
  • Sales Representative, Wireless Retail

    • Comp & Benefits
    • Work/Life Balance
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    Former Employee - Retail Sales Representative in Washington, DC
    Former Employee - Retail Sales Representative in Washington, DC

    I worked at Verizon Wireless full-time (more than 5 years)


    You will learn much about technology, sales process, interacting with multiple cultures, small businesses.You have excellent health insurance, dental and life insurance options.. 50 % off phone bill. You have on line learning that can lead to Project Mgr certification (100% cost covered), Microsoft learning, and they will assist with your education expenses in other fields. Can work schedule around other commitments. The 401K is very well managed.


    Cannot sit, the management has removed chairs for staff and the floors are hard.You will be working weekends 3 out of 4, as well as Fathers Day, Mothers Day, Labor Day, day after Thanksgiving, etc.
    Mature market, the income has gone from 70-80K in 2005 to 50k with overtime. Use this as a time of learning while seeking a company in which you can build a career. Be advised that it is highly unlikely you can use retail as a means into another position, such as engineering, marketing, HR, etc. as the corporation does not use the retail division as anything but sales and customer service career. In 5 years I know of 1 individual , after years of attempts, to have succeeded. He used the tuition reimbursement to obtain his BS engineering degree in communication technology and worked the sales floor for over two years waiting for an interview which finally led to his landing a position.

    Advice to ManagementAdvice

    none, as they have highly paid consultants which has helped to make them market leader.

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