Verizon Wireless Jobs in Wheaton, IL

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Show:  All Results Last 7 Days
12 days ago

Retail Sales Representative

Verizon Wireless Bloomingdale, IL +10 locations

With a rich understanding of VZW technology and services, you'll leverage this knowledge and expertise to: Analyze customer needs and present… Verizon Wireless


28 days ago

Retail Sales Representative - Verizon Wireless

Verizon Wireless Naperville, IL +4 locations

With a rich understanding of VZW technology and services, you'll leverage this knowledge and expertise to: Analyze customer needs and present… Verizon Wireless


6 days ago

Customer Service Representative - Verizon Wireless

Verizon Wireless Hillside, IL

As a confident, professional individual with a rich understanding of VZW technology and services, you will: Deliver the ultimate Verizon Wireless… Verizon Wireless


6 days ago

IoT Product Manager - Energy and Utility Vertical

Verizon Wireless Schaumburg, IL +2 locations

IOT Specialist - Energy & Utility Vertical • Responsible for identifying, cultivating, deploying, and supporting critical Energy & Utility… Verizon Wireless


14 days ago

Transport Engineer

Verizon Wireless Schaumburg, IL

include TDM, Fiber Optic, DWDM, Ethernet, Sonet, Microwave and Leased Access transport networks. Interconnect Engineer designs that optimize path… Verizon Wireless


4 days ago

Cell Technician

Verizon Wireless Elgin, IL +2 locations

This position is responsible for the proper Operation, Maintenance, and Troubleshooting of a wide array of Network Elements related to Cell Site… Verizon Wireless


30+ days ago

Sr Pricing Analyst Finl Plng and Anlys

Verizon Wireless Schaumburg, IL

Senior Analyst- Pricing We are looking for an energetic individual to join our Midwest Area Finance Pricing Team! Our team is focused on delivering… Verizon Wireless


30+ days ago

RF Design Engineer

Verizon Wireless Schaumburg, IL

• Creating search areas within their geographic area of responsibility; working with the System Performance team to understand and account for issues… Verizon Wireless


1 day ago

Retail Customer Service Representative – new

Verizon Wireless Northbrook, IL +2 locations

As a confident, professional individual with a rich understanding of VZW technology and services, you will: • Deliver the ultimate Verizon Wireless… Verizon Wireless


30+ days ago

Bilingual Spanish Customer Service Representative - Call Center

Verizon Wireless Elgin, IL

With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Specialist job… Verizon Wireless


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Verizon Wireless Chairman and CEO Lowell McAdam
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  • Helpful (4)

    Retail Solutions Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Verizon Wireless full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked for Verizon Wireless and Alltel since 2006. I have worked both in retail sales and in retail management. I am currently in retail sales. You can make a very good living working at Verizon, both in salary and in benefits. They match your 401k up to 6% currently and have done so as long as I have worked for them. The health and dental insurance are FANTASTIC, covering me and my family well beyond what was covered by other companies I have worked for. I do not have to pay extra premiums to have my spouse covered under my health plan. As far as working conditions, if you are trainable and willing to take instruction, you will do well with Verizon. You need to have a thick skin, as you are working face to face, toe to toe, eyeball to eyeball with the general public. You need to be good with people to do well in this job. Meet the needs of your customers and you will do well.

    Cons

    There are times where we are taught questionable sales tactics by store management that can mislead customers. The sales goals that we are given can be quite aggressive. These aggressive sales goals can, with a management team that tries to get ahead using shortcuts, lead managers to try and take the easy road to reaching those goals. I have been told by managers that I am being up front with customers when I explain that they "can get their phone for $200 plus a $40 upgrade fee (hence spending $240 for their phone alone), or they can get their phone, a case, screen protectors, a car charger, and a Bose speaker for only $250". In reality, the customer is being put on the Verizon Edge program instead of a 2 year contract, and they don't need to purchase any accessories in order to get their phone via the Edge program. This is very misleading, as the customer is led to believe that they are getting these accessories included with the price of the phone. This is just one example of many instances I have witnessed at my store where customers are misled or facts were withheld in an effort to put a positive spin on a sales pitch.

    Not all management is this way, but I have witnessed this type of training in my store.

    Advice to Management

    Withholding information from customers in order to close sales is still dishonest and goes against the Verizon Code of Ethics and the Credo.


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