Verizon Wireless

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Verizon Wireless Jobs & Careers in Wilmington, MA

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3 days ago

Associate-Business Sales – new

Verizon Wireless Wilmington, MA +2 locations

We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and… Verizon Wireless


19 days ago

Acct Exec-Business Sales

Verizon Wireless Wilmington, MA

About Verizon We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion… Verizon Wireless


20 days ago

Associate Director, Vertical Data Sales

Verizon Wireless Wilmington, MA

Manage Enterprise Data Sales Team that supports the vertical to meet and exceed sales goals nationally. Set team objectives that align with regional… Verizon Wireless


28 days ago

Customer Service Representative

Verizon Wireless Burlington, MA +3 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


28 days ago

Retail Sales Representative

Verizon Wireless Burlington, MA +18 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


5 days ago

Product Development Manager Cloud Services

Verizon Wireless Waltham, MA

While focused on Cloud services, and centered on the secure storage and access of a wide range of customer media including contacts, this person will… Verizon Wireless


2 days ago

Senior Product Engineer - Cloud Mobile – new

Verizon Wireless Waltham, MA

The main responsibility for this position is the development of the Cloud mobile client for Android, iOS, Windows, and/or BB10. The employee will… Verizon Wireless


12 days ago

Retail Customer Service Representative

Verizon Wireless Cambridge, MA

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


20 days ago

Retail Sales Representative - Boston Interview Day on 12.23

Verizon Wireless Cambridge, MA +6 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. Thats why weve created our flagship Destination Storethe… Verizon Wireless


28 days ago

Part Time - Retail Sales Representative

Verizon Wireless Cambridge, MA +6 locations

About Verizon Wireless We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever… Verizon Wireless


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  1. 4 people found this helpful  

    Get bogged down with useless tasks that prevent you from getting paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Account Executive in Wilmington, MA
    Current Employee - Business Account Executive in Wilmington, MA

    I have been working at Verizon Wireless

    Pros

    Good salary, ability to set own appointments and schedule, nice and spacious office with cafe downstairs, good/friendly/dynamic teammates, great rewards for hitting quota ("B2B 100% Club" with fancy lunches or dinners).

    Cons

    Micro-managing and busy-work interferes with actual job function (acquiring new customers and hitting quota). The systems are awful (it can take 2 hours to process an order for 23 lines). Quota has gone up like crazy even when half of your team did not hit quota last month. Used to be a lot easier to sell: for example, you could offer bill credits to any business. Now, the company charges sales tax on everything, including free phones, so if a customer wants to buy 50 free phones, they pay like $13 each in sales tax, so that "free" deal now costs a business $650. The time you spend doing customer roll-outs (to transition their old phones to our new phones) is wasted because it's not sales-related and there are always tons of problems which end up taking you out of the office for an entire day. There is zero camaraderie between departments, so tech support, customer service, finance, and marketing all get in each other's way and make things worse rather than help the sales teams. Everything is SLOW and it seems like anything you need on a deadline takes even more time to get answered. Customers will absolutely hate you and leave you because three other departments messed up the customer's bill credits and decided a year after the credits were promised that the credits will never be paid out.

    Advice to ManagementAdvice

    Hire assistants to perform new customer roll-outs, manage credit requests, and assist with billing questions. Actually TRAIN your sales reps on best practices for obtaining appointments and closing sales with waffling customers, rather than telling them that no one can go home until a certain number of accounts are noted in the slow system. Stop assigning "urgent" busywork that prevents reps from making your mandatory # of prospecting calls per day. Know your products and promotions better than your reps, so you can answer questions and assist them. Never, ever take a week off during the last week of the quarter or year, especially when you have new reps and it seems that every major department has their leader on vacation and no one is available to help your reps. Don't wait until a rep is struggling before sitting down to make a plan. It's already too late by then, and we're looking to jump ship due to lack of leadership and efficiency within the channel.

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