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Vertafore Reviews

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Vertafore CEO Jeff Hawn
Jeff Hawn
8 Ratings
  • Helpful (4)

    People 5 star; HR 0 stars; Technology 2 stars; Growth 0 stars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Manager in Bothell, WA
    Former Employee - Customer Support Manager in Bothell, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Vertafore full-time (Less than a year)


    -Extreme work/life balance -Tenured/longevity in current employees -Management allows you to "own" your work/team and make decisions fairly autonomously -Many talented people who want to see you succeed and will partner with you to do your tasks. It does not feel like a "political environment"


    -Believes outages are "better than last year" but will not take action. They are on track for more outages than last year but do not see it. If it does not effect the customer, they wont fix it...but that means 27% of all outages effect the team's productivity with in the long run, effects the customer. -Extremely outdated hardware/test environment for support team. Customers in a slow moving industry have far more advanced equipment/OS than the support team -Support reps are not allowed a laptop. If they work from home, it must be on their own equipment -Tenured, sharp reps with 10-20-30+yrs experience are not promoted or shown a path for how to be promoted or told why they were not promoted -Very low pay compared to software industry -Little accountability. If "needs improvement" on review, it can ride for 2 years and upper management will not help the team figure out why they are in that position. All the team needed was clear guidelines for them to make the change; the actual working support team is amazing! -The 4 offices work very much in silos and most do not know what the other is doing. You will need to work on communication to ensure you know what is going on or know what is coming your way as DIRs or Upper management will not cross communicate. -If laid off (l was after a re-org) expect for HR to set a mtg and not show up making you wait in her office for 25 minutes...and ever show up...causing a 2nd meeting and for it to drag out) -Also expect to be escorted out of the building and not be allowed to say anything to anyone. If you turn around to shake HR's hand once at the door after being marched out as I did, expect her to not even be there. If you want to shake her hand you will have to go back into the building to be met with "can I help you?" Extremely rude and devaluing to people. I have never written a bad review on a company before and they will figure out who this is, but I've gone thru several lay offs and I have always worked thru the day to ensure a proper transition occurred so my teams were protected and a proper transfer of knowledge occurred. This was not even offered to me even though I offered to do it. I understand business decisions, but treating people with respect goes a long way. Don't expect that to occur too often at Vertafore.

    Advice to Management

    Fix your HR issues. Since HR will read this I am guessing this review will somehow be pulled.

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