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Walt Disney Company President, CEO, and Director Bob Iger
Bob Iger
612 Ratings
  • Fun place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Manager
    Current Employee - Guest Service Manager
    Positive Outlook

    I have been working at Walt Disney Company full-time (More than 10 years)


    There is the obvious reason of having an opportunity to work in a theme park creating happiness for people. It is almost like a dream come true experience when you realize that you are backstage seeing all of the "magic" that keeps the place running. The workforce is highly diverse with people from all across the world with many different educational and career backgrounds. 80% of the time working here, you will be extremely satisfied with the people, the job tasks, and the environment. There is plenty of room to grow and experience different departments and job responsibilities. You truly do have an opportunity create memories for other people when you work here.


    The biggest con to this job is the lack of scheduling flexibility. There is little guideline called "operational need" that governs most scheduling decisions. As a full time cast member, you will be required to give 7 days of availability; however, you will pick your two Regular Days Off depending on your seniority against your peers and the days off that they choose. Even with high seniority of 20 plus years, you may still be stuck working super late and most holidays. The insurance benefits are terrible for spouses, domestic partners, and family members. To cover my wife for health insurance it would have more than doubled my premiums. The pay is not the greatest, but it is decent for Florida. As a GSM you will be expected to spend 80% of your day in the operation. The expectation is that all managers work 9.5 hour days, but your pay is based off of a 40 hour work week. You have to deal with a high number of "crazy" people. Sometimes this can be fun and entertaining. Even some of the Cast Members fit into this category.

    Advice to Management

    The main issues with this company can only be addressed by the executive leadership team. The parks and resorts segment should return its focus on family entertainment and quality service. Operational efficiency has become a weakness that is slowly degrading the quality of service. There is a saying that Disney leaders lead with the mind and heart. It seems that lately there is a trend that leaders are expected to lead with a calculator in one hand and business report in the other. Not to mention that anytime a "big wig" does visit the park, it is not without a red carpet and VIP seats. Perhaps the leaders should visit the park and take time to provide accurate feedback with the intention of finding solutions, motivating the Cast Members, and supporting the success of the operation.

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