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Washington Mutual Reviews

348 Reviews
4.0
348 Reviews
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Washington Mutual Chairman & CEO JP Morgan Chase James Dimon
James Dimon
34 Ratings
  1.  

    It was the best experience I had with any company I've worked for! I was treated with kindness and understanding!

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    • Work/Life Balance
    • Senior Management
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    Current Employee - Retirement Specialist  in  San Antonio, TX
    Current Employee - Retirement Specialist in San Antonio, TX

    I have been working at Washington Mutual full-time for more than 3 years

    Pros

    The customer service is great externally just as well as it was internally. I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.

    Cons

    Challenges with my position included having to understand transfer paperwork from other financial institutions. There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork. In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.

    Advice to ManagementAdvice

    Training was hands on. Our group worked very well together becoming very productive and sometimes ahead of schedule. We went through a transition with moving all accounts from WaMu to Chase and while it was difficult, we experienced a great, positive attitude from each other to get us through the tough times. Unfortunately, the last 12 months we were there transitioning, we were under contract and when there was no work left, we were jobless. Chase did offer other jobs we were qualified for and most took the jobs offered, but I went back to college instead.

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    Neutral Outlook
    No opinion of CEO