Wave Broadband Jobs & Careers in Kirkland, WA

Hiring? Post a Job
6 job openings Back to all jobs

Show:  All Results Last 7 Days
7 days ago

Billing System Analyst – easy apply

Wave Broadband Kirkland, WA

·Perform daily, weekly and monthly billing system tasks such as cycle close activities, statement processing, all forms of payment processing and… Wave Broadband


7 days ago

Senior Billing System Analyst – easy apply

Wave Broadband Kirkland, WA

·Perform daily, weekly and monthly billing system tasks such as cycle close activities, statement processing, all forms of payment processing and… Wave Broadband


7 days ago

Fiber Design Engineer – easy apply

Wave Broadband Seattle, WA

include: ·Planning and designing fiber routes ·Conduct equipment qualification ·Analyze OTDR traces, evaluate characteristics of fiber, and… Wave Broadband


7 days ago

Account Representative (Small Business) – easy apply

Wave Broadband Seattle, WA

include: • Meet and exceed minimum monthly sales quota • Identify key opportunities for network expansion and work with sales manager to… Wave Broadband


7 days ago

Fiber Plant Walkout Project Manager – easy apply

Wave Broadband Seattle, WA

include: • Walk outand document the downtown Seattle plant with staff knowledgeable about existing network ·Plan routes from the current… Wave Broadband


7 days ago

Fiber Documentation Specialist – easy apply

Wave Broadband Seattle, WA

include: ·Documenting as-builts in OPS-Insight ·Documenting customer circuits and creating customer report packages ·Assist in… Wave Broadband


Wave Broadband Photos

Wave Broadband Reviews

28 Reviews
2.2
28 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Steve Weed
12 Ratings
  1. 1 person found this helpful  

    The most unprofessional call center I've encountered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Kirkland, WA
    Current Employee - Anonymous Employee in Kirkland, WA

    I have been working at Wave Broadband full-time (more than an year)

    Pros

    There is free soda and tea. You can get a discounted ORCA card if needed. You get a small but regular paycheck.

    Cons

    Firstly, you need to be prepared for a high school environment. In my department, there is a lead who out loud knit-picks emails received. This lead also likes to criticize and belittle subordinates to other subordinates. One of the now former employees blew her nose very loudly (annoying yes) and the lead said, "Is there an elephant is here." Also, after helping a subordinate and he was safely back at his desk, he called the subordinated "retarded." Professionalism is not to be expected from even the directors. One of the directors likes to sing or make funny voices very loudly in the call center. That's when she is not screaming, "Roll to the next call." If you work in customer service be prepared for required overtime every week because they can't keep employees.

    The computer programs are a joke. The have one from the 1980s which they are allegedly finally going to retire. However, looking at the lousy new programs they have been launching, it's doubtful that will make much difference.

    They keep piling more and more tasks to each work group and adding more and more steps to each tasks. Efficiency is not in their vocabulary.

    Don't expect more that lateral movement in this company.

    Advice to ManagementAdvice

    Hire a consultant to teach you about efficiency, professional, and effective management because you don't have a clue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Work at Wave Broadband? Share Your Experiences

Wave Broadband

 
Click to Rate
or