West Corporation

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West Corporation Senior Software Engineer Jobs & Careers

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11 days ago

Senior Software Engineer

West Corporation Longmont, CO

Responsible for working on highly technical, complex projects in order to develop technical solutions and services which are cost effective while… Beyond.com


West Corporation Reviews

399 Reviews
2.6
399 Reviews
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West Corporation CEO and Director Tom Barker
Tom Barker
156 Ratings
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    Intense customer service and technical support call center. Focus is almost exclusively on production and performance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AT&T Technical Care Representative in Niles, OH
    Former Employee - AT&T Technical Care Representative in Niles, OH

    I worked at West Corporation

    Pros

    Plenty of hours available. Overtime is plentiful. Decent comraderie among coworkers. Generous starting wage. Solid training program. Tools needed to execute duties are accessible and appropriate. Easy to get hired. Good place to just crank out hours and make money.

    Cons

    Vast majority of incoming calls are from frustrated customers. Must be able to tolerate regular customer hostility. Very difficult to advance. High pressure environment. Constant scrutiny and evaluation from management. Incessant policy and procedure change. Tremendous turnover/burnout rate.

    Advice to ManagementAdvice

    Give recognition to hard working employees. Reward good work with the option to take short breaks after tough calls. Allow agents to focus on quality of interactions rather than quantity of resolved issues.

    Recommends
    Positive Outlook
    No opinion of CEO

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