Westmont Living – La Jolla, CA
Do you have a passion for seniors and enjoy your work in Accounting? If so, Westmont Living, a growing Assisted Living and Memory Care company has an… Westmont Living
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- Senior Management
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I worked at Westmont Living full-time (more than an year)Pros
Sweet community and nice people at the community level. Most staff really seem to care about the residents. In a pleasant, safe area to work. Events with the residents and families will warm your heart and help you forget all the other problems.Cons
I cannot edit a previous review of over 30 days, so this is an update to rectify that situation. The corporate support continues to go downhill - fast. Growing pains? At first I thought so, but no longer. Some people at the corporate office are genuinely helpful, but that is the rare exception. While I was asked to give my unvarnished feedback many months ago and I did so, the problems have only gotten worse.
Staff at the community, especially those on the line such as caregivers, housekeepers and dining staff, are poorly paid and over worked. Managers at the community level are given very little training, therefore it's a poor opportunity for growth - you'd better know what you're doing the second you are hired.
Poor support from the corporate office - too many new systems brought on line at the same time without collaboration. If you need help you can only rely on a poorly written, inaccurate or incomplete manuals most of the time. There's a distinct attitude by many corporate support team members that you are bothering them. But if they need something to be completed by you, you'd better jump on it. They seem to have no understanding of the typical day in a community with assisted living and memory care residents - and they don't care when you tell them what you're dealing with. Communication from corporate is often brusk.Advice to ManagementAdvice
Please spend some serious thought on hiring enough people to do the job with appropriate compensation. Require all corporate office staff - even the highest level management team - to spend at least 2 days a year in a community and work with the line staff. Teach customer service skills to the corporate office. Institute a training schedule for all management team members at the community level and follow through. I want you to succeed - I really do - but I can't help you any more than I already have.Doesn't RecommendNegative Outlook