White Lodging – Chicago, IL
The Night Auditor balances all hotel and restaurant transactions daily and assists guests efficiently, courteously and professionally in all Front… Beyond.com
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at White Lodging full-time (more than 3 years)Pros
White Lodging does a fantastic job recruiting. People are genuinely excited to join the company and start their roles. Everyone has similar personalities, so it can be easy to make good friends at work. You can get promoted very quickly, and they have a great training program. A lot was learned on the job, but I felt knowledgeable and confident about what I was doing.Cons
The company is VERY unethical. Things are never properly explained - especially offer letters, raises, and bonus programs. When you ask for clarification, none is given. They try to cut corners on everything, especially with their employees. Check every paycheck to make sure you're being paid properly - especially with bonuses. Bonuses were paid out WAY after the end date of the bonus period. Then we were told we were lucky we were even getting a bonus, even though we had earned it. They will also try to withhold your bonus if you quit the company before it is paid.
Something else that is unethical is that incredibly personal questions are asked while at work by your supervisors. I've heard managers tell women to "girl it up" and wear dresses and skirts when senior management will be on site.... Before you get promoted to any kind of director-level and above position you need to see a business psychologist (as part of your interview) that will ask you incredibly personal (and illegal) questions about your family, children, stance on gay marriage, relationship with your parents, break ups/divorces, financial statuses/debt levels, etc. In order to be promoted quickly - you need to be able to relocate; no questions.
People are overworked and under-compensated, so it makes for a very stressful environment with a huge disconnection between sales and operations. They play favorites and will play passive aggressive games with those they don't like.
There are unrealistic expectations that have to be met; be expected to be called out, sworn at/verbally abused, if they are not met. They do not care about work/life balance and highly discourage people wanting one.Advice to ManagementAdvice
Yes; White Lodging is not for everyone, but it will soon be for no one unless people are able to get paid fairly, work a reasonable amount of hours, and are treated more ethically.
Look into what is going on at a property level and make sure to encourage your culture in every level of the business. The culture and people are fantastic and I saw numerous talented people leave the company over things that should have been easy fixes. Don't make the jobs more difficult than they need to be.Doesn't RecommendNegative OutlookDisapproves of CEO