Windstream

www.windstream.com
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Windstream Reviews

337 Reviews
2.6
337 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anthony ("Tony") Thomas
11 Ratings
  •  

    New leadership, same old problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Windstream full-time (more than a year)

    Pros

    Everyone you work with is typically supportive and helpful. During your ramp-up period, there are also ample resources to find that can aid in learning company offerings. Recent changes in commission structure have removed the "sales" components from quota structure, and restructured it as retention based payout only, this alleviates most of the "grind" mentality that most sales positions have.

    Cons

    Though there are plenty of resources to aid in learning the company's services, because of 8 acquisitions over the past years, there is no "one-place" to find the information sheets. You are better off going to google... for two years now they have been talking about integrating all these acquisitions into one internal site, however that has yet to happen, and is constantly pushed back. These recent changes to the commission structure are good if you have trouble selling, which at this company is nearly impossible; but if you are the 1 in 100 that can manage to convince people to purchase overpriced, unsupported, unproven, telecommunication services... then this commission restructuring is not going to benefit you. One coworker I have who constantly made $20k in commission every 3 months, is only making approx. $2k per month on the new plan. New leadership has vocalized understanding of corporate wide problems, but the amount of work needed to effectively sell, process, deliver, install, and maintain the services we have will take several years of hard work before its up to par with other big name telecommunication providers.

    Advice to ManagementAdvice

    Our core cultural belief of accountability is not recognized by 90% of the departments within the organization. If someone messes up your sale on the Service Delivery end of the order, i.e. not being able to to deliver the service at all, installing incorrectly, etc., you lose your commission regardless of fault, and the project coordinator will blame the sales person for the mess up. Managers need to teach their respective teams the meaning of accountability, and retrain on processes so simple fixes can be handled appropriately, before the customer becomes aware of an issue.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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