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Worldwide Express Reviews

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Tom Madine
45 Ratings
  • Helpful (4)

    Not What I Thought It Would Be

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Cleveland, OH
    Former Employee - Account Executive in Cleveland, OH
    Doesn't Recommend


    You receive a week of paid training at the Hilton in Dallas. I formed many life-long friends from my training class, and although I am no longer with the company I still am in touch with the reps from my class. By far the best training program there is; it is very motivating and intense. The company culture is fantastic and you could win a lot of money from the contests. Good opportunities for advancement.


    The interview did not prepare me for the actual job functions. The owner interviewed me and did a great job describing the company and culture, the trips our office would take, holidays parties, etc. I was under the impression it was an account manager position, and that I would be serving clients. You actually spend 85% of your time cold calling business-to-business, and will be forced to knock on at least 50 doors everyday. You will be expected to set up an appointment with the owner within the first few weeks. If you can't handle rejection, I would suggest not looking into this job. People will be very rude, since you are technically soliciting. I was kicked out of a prestigious office building my first week on the job. The business model is very outdated, as they only want you to start at the top, going above a VP of Ops, Controllers, etc. and set meetings with Owners and Presidents. Business owners could care less about a $250/week FedEx invoice, and you will waste your time trying to get them to meet you-the VP of Operations is there for a reason. I lost an account because I spent too much time trying to get the President on the phone; that same week a large competitor closed the Purchasing Manager. You have no control over not being able to "win" an account, as they very often can change their mind or go with another logistics company at the last minute. More often than not, we weren't actually able to price accounts, and the customer was getting better discounts than we could offer. This affects your closing ratio and will make you look unsuccessful. There is little customer appreciation, and you will lose accounts this way. They describe the base salary as being $35K-$40K+ with "uncapped commissions; it's closer to $23K+. It will take over a year to actually gain traction in your customer base and receive actual commissions over $400.

    Advice to Management

    Don't expect the entry-level account executives to brand the company and advertise the company's reputation. Brand the company and develop advertising and marketing techniques.

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