Xerox

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  www.xerox.com

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Xerox Reviews

1,965 Reviews
2.4
1,965 Reviews
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,034 Ratings
  1.  

    Good Employer to Receive Training for Next Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than an year)

    Pros

    - Great Training!
    - Decent general manager staff.
    - Great internal communication
    - Group moral is great.
    - Gift card for overtime program is nice. Raises net pay a little.
    - Reasonable chance to apply for management positions.
    - Internal values are great.
    - Great next level support.

    Cons

    - Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days.
    - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case.
    - Pay that is below industry and geographic area.
    - Stress full technical work helping customers for low pay.
    - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week.
    - Unreasonable average handle time expectations for role, leaving employees stressed.

    Advice to ManagementAdvice

    - Start pay at $11-12/hr with a decent metrics plan that tops out at $16. This way if you work hard you can make $13 or $14/hr consistently, because customer survey systems have a high negativity bias, therefore it's impossible to consistently sustain top performance.
     - Move to a 30 day system not a week to week metric system that also leaves negative feedback on your metrics for about a month. Cannot stress this enough! It must change or the company will continually shed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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