Xerox Jobs in Florida, NY

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2 days ago

Service Delivery, Operations – new

Xerox Middletown, NY

Mail Sorting-Entry Level- Part Time Positions Available in MIDDLETOWN, NY!! Training for both positions will be Monday, Tuesday and Thursdays from… jobsradar.com


2 days ago

Provider Relations Field Representative (New York – new

Xerox Corporation Tarrytown, NY

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces… ClickCast


Xerox Reviews

2.5
Rating Trends
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Approve of CEO
Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,373 Ratings
  • Customer Service takes on a New Face

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Specialist in Bolingbrook, IL
    Current Employee - Customer Solutions Specialist in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Xerox is innovative in that they are actually listening to the agents on the floor that work for the company. They are taking steps to improve employee morale and fairness among the "camp" and I like what I've seen and heard so far. I enjoy my job here at Xerox and I believe that we are on the verge of a new face of Customer service and support. If I didn't believe that, I would not be here.

    Cons

    I think that people coming in need to have more of a realistic view of Customer Service and what it will take to succeed in this role. Overall, there is an enthusiasm that the trainers give, but long term agents need to give the infusion of new blood a chance to do their thing. I think it will be good for all.

    Advice to Management

    Thank you for listening to your people and caring enough to take account of what is being shared. If you do what you've said you will do, then we will indeed see a new face of Customer service and support which can be a model for other companies.


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