Xerox

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Xerox Jobs & Careers in Gaithersburg, MD

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3 days ago

Client Associate, Production - Grade 2B

Xerox Washington, DC

with FE Color Duties • Maintain color matching to account standards/requirements • Perform color calibration using densitometers and perform CMYK… Xerox


3 days ago

Manager, Sales

Xerox Washington, DC

Account Business Planning • Leads/inspects strategic (selecting and prioritizing accounts) account business plan in plan/updated ongoing for all… Xerox


3 days ago

Client Associate, Mail - Grade 2A

Xerox Washington, DC

• Recommend improvements to achieve cost savings and optimize work flow. • Focal contact for special/unique mailings and shipments •Use of… Xerox


3 days ago

Manager, Sales Operations (NAAO Western Operations)

Xerox Washington, DC

for revenue performance, agency relationships, managing value chain relationships, and fiduciary accountability for key Xerox business processes… Xerox


Xerox Reviews

1,965 Reviews
2.4
1,965 Reviews
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,034 Ratings
  1.  

    Good Employer to Receive Training for Next Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than an year)

    Pros

    - Great Training!
    - Decent general manager staff.
    - Great internal communication
    - Group moral is great.
    - Gift card for overtime program is nice. Raises net pay a little.
    - Reasonable chance to apply for management positions.
    - Internal values are great.
    - Great next level support.

    Cons

    - Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days.
    - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case.
    - Pay that is below industry and geographic area.
    - Stress full technical work helping customers for low pay.
    - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week.
    - Unreasonable average handle time expectations for role, leaving employees stressed.

    Advice to ManagementAdvice

    - Start pay at $11-12/hr with a decent metrics plan that tops out at $16. This way if you work hard you can make $13 or $14/hr consistently, because customer survey systems have a high negativity bias, therefore it's impossible to consistently sustain top performance.
     - Move to a 30 day system not a week to week metric system that also leaves negative feedback on your metrics for about a month. Cannot stress this enough! It must change or the company will continually shed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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