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3 days ago

Client Associate, Mail - Grade 2A – new

Xerox Washington, DC

• Recommend improvements to achieve cost savings and optimize work flow. • Focal contact for special/unique mailings and shipments •Use of… Xerox

3 days ago

Manager, Sales – new

Xerox Washington, DC +3 locations

Account Business Planning • Leads/inspects strategic (selecting and prioritizing accounts) account business plan in plan/updated ongoing for all… Xerox

3 days ago

Client Associate, Production - Grade 2B – new

Xerox Washington, DC

with FE Color Duties • Maintain color matching to account standards/requirements • Perform color calibration using densitometers and perform CMYK… Xerox

3 days ago

Manager, Sales Operations (NAAO Western Operations) – new

Xerox Washington, DC

for revenue performance, agency relationships, managing value chain relationships, and fiduciary accountability for key Xerox business processes… Xerox

3 days ago

Production Ink Jet Specialist – new

Xerox United States

Production Inkjet is a dynamic and rapidly growing product segment in the Graphic Arts Marketplace. The technology is changing the face of the… Xerox

3 days ago

Summer Research Intern - Human Computer Interaction – new

Xerox Webster, NY

The Xerox Research Center Webster in New York is seeking outstanding candidates in the area of human-computer interaction. Research focus in this… Xerox

3 days ago

Client Services Associate – new

Xerox Albany, NY

The Client Services Associate is the right hand to the Client Manager. As a direct support, Client Manager Associates… Xerox

3 days ago

Vice President, Global Digital Marketing – new

Xerox Norwalk, CT

• Directly and indirectly impacts roughly $1B annual revenue via customer ecommerce, offering research and channel lead delivery. • Creates… Xerox

3 days ago

Sr. Data Processing Specialist-Review Support (eDiscovery) – new

Xerox Litigation Services New York, NY

XLS is built on a unique combination of the most scalable, high performance discovery management technology and largest group of experienced… Xerox Litigation Services

3 days ago

Engineer, Real Time Control/Software – new

Xerox Webster, NY

Duties: Join the Office Controller Software Development team, leveraging expertise in software and systems integration for a growing family of… Xerox

Xerox Reviews

1,965 Reviews
1,965 Reviews
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Xerox Chairman and CEO Ursula M. Burns
Ursula M. Burns
1,034 Ratings

    Good Employer to Receive Training for Next Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Tigard, OR
    Former Employee - Technical Support Representative in Tigard, OR

    I worked at Xerox full-time (more than an year)


    - Great Training!
    - Decent general manager staff.
    - Great internal communication
    - Group moral is great.
    - Gift card for overtime program is nice. Raises net pay a little.
    - Reasonable chance to apply for management positions.
    - Internal values are great.
    - Great next level support.


    - Unrealistic metrics that cap pay between $9.60 and $10.50/hr, you will almost never ever make $13/hr for more than 30 days.
    - Poor staffing decisions that lead to months of mandatory overtime and long hold times that will kill your metrics and lead to management getting on your case.
    - Pay that is below industry and geographic area.
    - Stress full technical work helping customers for low pay.
    - Performance metrics leave negative reviews on your score card for about on average a month, two to three weeks if you work like an absolute dog. Also the customer has a chance to ding you every week.
    - Unreasonable average handle time expectations for role, leaving employees stressed.

    Advice to ManagementAdvice

    - Start pay at $11-12/hr with a decent metrics plan that tops out at $16. This way if you work hard you can make $13 or $14/hr consistently, because customer survey systems have a high negativity bias, therefore it's impossible to consistently sustain top performance.
     - Move to a 30 day system not a week to week metric system that also leaves negative feedback on your metrics for about a month. Cannot stress this enough! It must change or the company will continually shed employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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