Zendesk Jobs in Madison, WI

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Show:  All Results Last 7 Days
3 days ago

Customer Advocate - Tier 1 Support

Zendesk Madison, WI

We are looking for a support guru who thrives on providing support through many different channels of communication – including: email, phone, chat… Zendesk


30+ days ago

Network Operations Center Manager

Zendesk Madison, WI

As the NOC Manager located in Madison you are responsible for 24/7 critical infrastructure systems that help us run our platform and manage fast… Zendesk


30 days ago

Sr Tools Developer-Support Operations

Zendesk Madison, WI

• Drive and code App and Integration solutions that address enterprise business challenges for the Zendesk Customer Advocacy team • Securely… Zendesk


4 days ago

Sustaining Engineer

Zendesk Madison, WI

Are you a Sustaining Engineer who can focus on resolving high priority customer reported problems? Can you work in diverse areas of the Zendesk… Zendesk


30+ days ago

Manager, Client Sales and Renewals

Zendesk Madison, WI

• Hitting assigned monthly quota. • Coach team to effectively identify up sell or cross sell opportunities • Seek & organize references… Zendesk


18 days ago

Corporate Account Manager

Zendesk Madison, WI

• Understand customer requirements, level of adoption • Identify “at risk” behavior and develop appropriate re-engagement protocol • Identify… Zendesk


24 days ago

Outbound Sales Development Representative

Zendesk Madison, WI

• Generate new business opportunities to fuel the Zendesk Mid-Market & Enterprise Pipeline • Work closely with Account Executives to develop… Zendesk


15 days ago

People Operation Business Partner

Zendesk Madison, WI

• Guides and coaches managers on how to appropriately manage and resolve basic and complex HR issues. Coaches individual managers on building high… Zendesk


4 days ago

Network Operations Center Engineer

Zendesk Madison, WI

As a member of the ZNOC team located in Madison you are responsible for critical infrastructure systems that help us run our platform and manage fast… Zendesk


15 days ago

Sr. Customer Advocates Manager - Lead

Zendesk Madison, WI

• Continuously help shape and drive strategic initiatives through analysis of customer needs and pain points as well as internal team performance… Zendesk


Zendesk Reviews

3.8
48 Reviews
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Zendesk Founder & CEO Mikkel Svane
Mikkel Svane
40 Ratings
  • Helpful (14)

    This Job's Getting Worse All The Time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate - Tier II in Madison, WI
    Current Employee - Customer Advocate - Tier II in Madison, WI

    I have been working at Zendesk full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    - Start-up culture, values are good
    - Free food and drinks, weekly happy hours
    - Most employees are awesome/friendly/great people
    - CEO is really cool, enjoys a drink with his coworkers/employees
    - Decent chance to get at least one promotion at some point

    Cons

    - Getting a decent raise or bonus without changing positions is effectively impossible
    - The compensation structure is a complete mess, and management doesn't seem to care; HR makes all the decisions & Sales/Development get all the money
    - The recruiting process - from first call to hire - is slow, painful, and frequently all-around rough
    - Too many broken promises for perks, wage increases, etc.
    - Some departments are still very understaffed; other departments frequently ask understaffed depts to help with projects and they don't have time for it
    - Some people are promoted because management doesn't have any other way to give them a salary increase

    Advice to Management

    - Support is treated like the least important department - almost akin to interns - yet we sell ourselves as the leaders in the customer service industry
    - Give raises/bonuses to people & start paying the people who bust their butts for you, especially those at the lower levels (like Support)
    - Recruiting needs to provide a positive experience from first call until after on-boarding is over; timeliness is key here
    - HR needs to start following through on promises for compensation, perks, bonuses, etc. Too much "smoke-screening" to make people happy in the short term (only to disappoint them later)

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