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Zendesk Jobs & Careers in Madison, WI

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Show:  All Results Last 7 Days
5 days ago

Customer Advocate - Tier 1 Support

Zendesk Madison, WI

We are looking for a support guru who thrives on providing support through many different channels of communication – including: email, phone, chat… Zendesk


17 days ago

IT Service Desk Analyst

Zendesk Madison, WI

Are you a determined customer driven Desktop Support expert who loves solving problems for internal clients? Can you work tickets to resolution using… Zendesk


16 days ago

Network Operations Center Manager

Zendesk Madison, WI

As the NOC Manager located in Madison you are responsible for 24/7 critical infrastructure systems that help us run our platform and manage fast… Zendesk


30+ days ago

Customer Success Manager, Training and Launch

Zendesk Madison, WI

Additionally, we get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and believe in our beautifully simple… Zendesk


3 days ago

Corporate Account Manager

Zendesk Madison, WI

• Understand customer requirements, level of adoption • Identify “at risk” behavior and develop appropriate re-engagement protocol • Identify… Zendesk


2 days ago

Outbound Sales Development Representative – new

Zendesk Madison, WI

• Generate new business opportunities to fuel the Zendesk Mid-Market & Enterprise Pipeline • Work closely with Account Executives to develop… Zendesk


10 days ago

Network Operations Center Engineer

Zendesk Madison, WI

As a member of the ZNOC team located in Madison you are responsible for critical infrastructure systems that help us run our platform and manage fast… Zendesk


5 days ago

Customer Advocate - Tier 2 Support

Zendesk Madison, WI

We are looking for a support guru who thrives on providing support through many different channels of communication – including: email, phone, chat… Zendesk


Zendesk Reviews

38 Reviews
3.7
38 Reviews
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Zendesk Founder & CEO Mikkel Svane
Mikkel Svane
33 Ratings
  • 7 people found this helpful  

    This Job's Getting Worse All The Time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate - Tier II in Madison, WI
    Current Employee - Customer Advocate - Tier II in Madison, WI

    I have been working at Zendesk full-time (more than a year)

    Pros

    - Start-up culture, values are good
    - Free food and drinks, weekly happy hours
    - Most employees are awesome/friendly/great people
    - CEO is really cool, enjoys a drink with his coworkers/employees
    - Decent chance to get at least one promotion at some point

    Cons

    - Getting a decent raise or bonus without changing positions is effectively impossible
    - The compensation structure is a complete mess, and management doesn't seem to care; HR makes all the decisions & Sales/Development get all the money
    - The recruiting process - from first call to hire - is slow, painful, and frequently all-around rough
    - Too many broken promises for perks, wage increases, etc.
    - Some departments are still very understaffed; other departments frequently ask understaffed depts to help with projects and they don't have time for it
    - Some people are promoted because management doesn't have any other way to give them a salary increase

    Advice to ManagementAdvice

    - Support is treated like the least important department - almost akin to interns - yet we sell ourselves as the leaders in the customer service industry
    - Give raises/bonuses to people & start paying the people who bust their butts for you, especially those at the lower levels (like Support)
    - Recruiting needs to provide a positive experience from first call until after on-boarding is over; timeliness is key here
    - HR needs to start following through on promises for compensation, perks, bonuses, etc. Too much "smoke-screening" to make people happy in the short term (only to disappoint them later)

    Recommends
    Neutral Outlook
    Approves of CEO

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