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Plano, TX Delia

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dELiA*s Reviews

3.0
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Tracy Gardner
35 Ratings
  • DO NOT DO IT.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-Manager in Minneapolis, MN
    Former Employee - Co-Manager in Minneapolis, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I absolutely loved my sales team and co-workers which were also management(Store level only) We all got along great and a lot of the girls were so light-hearted and fun to be around. Music was nice, too....

    Cons

    Where to even begin. There is no work life balance. This does have to do with the volume level of store that you work in, but even in lower volume salaried managers are expected to stay because you are given no payroll to actually get their poorly communicated operational and visual directives implemented in the time allotted. Example you come in on 9:30 tuesday morning and there are transfers, marketing changes and whatnot that have to be done by 11... PS be prepared to run floorsets into the wee hours of the morning. the company REALLY pushes you and your sales team to make BFF with EVERYONE that comes in. I'm sorry...if you have worked retail before, you probably know that is not entirely possible with every customer. The pushy sales attitude has caused too much negative feedback from customers that I can even remember. Not all girls are the same. I wish we were able to coach in a more positive manor that what the company expected. Of course when you are working on a busy day and you pick one person to help, sure you can add on and build outfits, but if you focus on one person you completely disregard the other 50 in the store. I can tell you that things started getting really bad when there was a change in Corporate positions. You will be kicked down over and over again and then pretty much told to your face that you are incompetent in one way or another, which is rather silly because the person telling you these things seems incompetent themselves. The product is cheaply made and usually it has a price tag that is outrageous. Again, can't count the times that a customer was upset that they had spent money on an item that just fell apart.

    Advice to Management

    Stop trying to create crazy selling machines. It is not a positive atmosphere. Embrace these sweet girls for what they are and stop making them feel worthless or telling them that they don't do things well enough. You are paying them 7.50 and hour with extreme expectations. Do you have any idea how difficult it is to work with a very impressionable 16-18 year old girl who is just crushed because she was told she does not smile good enough, say hi good enough, do this, do that and that and that good enough?? RESPECT your management team at the store. OFFER them the work life balance that you promised in the interview(if you even show up to the interview) We are not your slaves.


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