eBay Inc. Jobs & Careers in Burlington, MA

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3 days ago

Software Quality Lead eBay Enterprise

eBay Burlington, MA


3 days ago

Sr Manager Delivery Ops Proj Mgr eBay Enterprise

eBay Burlington, MA

eBay Enterprise, formerly known as GSI Commerce, is a leading provider of commerce technologies, omni-channel operations and marketing solutions. GSI… eBay

13 days ago

L2 Application Support Engineer eBay Enterprise

eBay Burlington, MA


24 days ago

Head of CRM eBay Enterprise

eBay Burlington, MA

eBay Enterprise supports more than $30B in enterprise enabled volume through our ecommerce technologies and demand generation services. We support… eBay

12 days ago

MicroStrategy Developer eBay Enterprise

eBay Burlington, MA

The MicroStrategy Developer will be a member of the Ebay Enterprise data architecture, BI and ETL team. In… eBay

13 days ago

NoSQL DBA eBay Enterprise

eBay Burlington, MA

eBay Enterprise is currently looking for a DBA with Vertica/MySQL and NOSQL experience to join our… eBay

2 days ago

Sr Information Security Engineer PayPal – new

eBay Boston, MA

The PayPal Information Security and Risk Management (ISM) team is responsible for identifying, assessing and managing threats, vulnerabilities, and… eBay

3 days ago

Manager Content 3 PayPal

eBay Boston, MA

As a Content Designer at PayPal, you’ll be expected to write concisely, effectively and, not least of all, ingeniously, while collaborating with user… eBay

14 days ago

Sr Designer PayPal

eBay Boston, MA

As a Lead UX Designer you’re an emerging leader, managing teams in the creation of innovative products for our business and consumers. You’re a… eBay

19 days ago

Software Engineer 3 Quality PayPal

eBay Boston, MA

include: • Work in an Agile scrum team to build infrastructure for production monitoring and testing systems and for production reporting of… eBay

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eBay Inc. President and CEO John J. Donahoe
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    Be careful who you work directly for

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    Former Employee - Customer Service Representative in Draper, UT
    Former Employee - Customer Service Representative in Draper, UT

    I worked at eBay Inc. full-time (more than 3 years)


    The company as a whole has a great culture. They have the right basic ideas for how to manage a large scale call and operation center. There are constantly events and recognition programs that keep the employees engaged and energetic about their jobs. Quarterly bonuses are always good if you do your job, and the benefits and stock purchase program are amazing. Yes, you have to deal with angry customers...but that's true of any call center.

    They have a lot of on-site perks at the Draper office too...a state of the art gym with free classes (spin/yoga/etc), two basketball courts, half a soccer field, a nicely stocked restaurant, a morning cafe, a game room, and computers allocated for personal use. They do movies in the large theater they built for company events, and provide food/snacks on days they know it'll be very busy (or sometimes just to say "thanks" for doing your job. The soda machines are free (may be a con if you end up drinking too much...lol) You get gifted a lot of swag too, by the end of my time there I never had to wear my own clothes, I always had an ebay shirt to wear!

    They're also super involved in the community, attending events (or sometimes even having booths) to promote support of the community and growth of the culture. They have an employee recommended grant program that allows employees to nominate what favorite local non-profit ebay gives money to. You can tell they really care about giving back to the communities that their employees are from.


    If you get the wrong manager it can literally kill your career. Many of their supposed policies are really "guidelines" and while HR will make recommendations based on those guidelines, they leave the final decision on any actions to the direct team leader. So if the team lead doesn't mesh with the employee...regardless of how well the employee works...that employee is either dead in the water (you need team lead approval to get off a team) or will eventually be terminated. I watched multiple top performers get transferred to another team lead and suddenly be branded "bad" and either demoted or fired within months.

    Also, depending on your department different guidelines are interpreted differently. For example, the attendance guidelines in one department apply an "occurrence" for every day missed even with a doctor note for a serious illness. (5 in six months and you're terminated...bad if you get a week long flu) But in another department a week long absence due to a flu would only get you one occurrence. Of course, no one tells you it's different from department to department until they're taking action (write ups/termination/etc) so if you start off in the 1 occurrence department but transfer to the daily occurrence dept you could come back from your illness to a pink slip. They tell you to stay home if you're sick, but you can lose out on the ability to be promoted (or get bonuses) if you actually do stay home since they won't allow those things when you're on write up, and you're written up after three in 6 months (again...really only an issue if you get a serious illness for more than a couple days). They claim to make work-life balance a priority, but their attendance guidelines (as certain departments and/or team leads apply them) don't mesh with that idea.

    Advice to ManagementAdvice

    Two things...to address the cons mentioned above, solidify the guidelines as policies and make them be consistent through each department. No employee should have actions taken by one team lead just to be told by another that they would never do that.

    Secondly...Decide if you want to cater to large retailers or small businesses. OR create different policies for each. Things that work for a big business like Best Buy won't work for the single mom trying to make a little extra selling coach bags she picked up at a clearance sale. Almost all of the major frustrations from your customers lie in that disconnect.

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