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“Too many roadblocks, too much vagueness and too many inconsistencies to allow for success at Yellow Book USA. ”
Doesn't RecommendNo opinion of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
The medical benefits, primarily are the only positive in this company. It may be an appropriate job for an uneducated, entry-level person.
How much time do you have? First of all, they are patently dishonest about their compensation packages, i.e, they give unrealistic projections that are obviously not based on the market. This is not a customer-service based company, rather a "turn and burn" type of operation where I found much of my time devoted to cleaning up problems from previous "media consultants." I was held responsible for businesses that had failed to pay invoices, bounced checks or simply gone out of business! I had to make up the difference and I don't care what they tell you, it's often impossible to replace those lost dollars. Many of the accounts that I had established an excellent business relationship with and level of trust, were redistributed among other reps. , and in return I was handed accounts that were written off or in collection status. Sadly, rather than supporting the sales force or encouraging them when the numbers were low, management berated and belittled everyone. Management was completely out of touch with the actual business climate, unaware of the many business closings and the overall economy of the community. My particular office was especially unprofessional, overall; disruptive , loud talking, swearing, vulgarities--the only thing missing was the smoke and the drinks. I have never experienced such a high degree of unprofessional behavior in the workplace. This office was not family-friendly or supportive in any way, whether it involved a natural disaster, family emergency or death. Another huge problem was the continuous scheduling of meetings at the last minute. After planning my work calendar and setting numerous appointments with customers, I would be informed of a mandatory meeting and told to reschedule those set appointments. 80% of the hired sales force left within the first two years. I have a strong work ethic and was determined to be successful, which I found to be impossible no matter how hard or long I worked.
Advice to Management
Get out into the trenches. Talk to the business owners and locals to understand the local economy and business temperment. Know specifically what other yellow page directories in your market are providing. Encourage customer service and follow-up.