iMakeNews

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Ben Levitan
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  1. 1 person found this helpful  

    That poop that you just took? Make sure you log it in SalesForce.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager in Waltham, MA
    Current Employee - Account Manager in Waltham, MA

    I have been working at iMakeNews

    Pros

    The employees – intelligent, always willing to help, great sense of humor
    Fair to competitive pay
    Excellent benefits
    Convenient location off of 95
    Free coffee/tea/soda/seltzer
    Free on site mini gym
    Occasional beer and wings celebrations
    Casual dress

    Cons

    Incompetent upper management
    Middle management doesn’t have time to properly manage their teams
    Micromanagement
    Lack of communication between departments
    Unorganized
    Poor morale
    Outdated system
    Rude clients (though this is expected when you’re working in the automotive industry)
    Impossible work load and expectations (150 – 200 accounts)
    Company is performing poorly
    Don’t even think about leaving a minute before 5:30pm

    The main problem with Imakenews is a lack of proper leadership. Upper management is so far removed from the day to day dealings and processes of our services that they cannot make sound requests or decisions. One day management will demand X” and after pouring hours into completing “X” management will come back with “Forget about X, do Y instead.” Upper management’s constant, hasty requests are unrealistic especially considering how overloaded and pressed for time Account Managers are. The list of responsibilities and expectations grows on a daily basis yet there is no additional compensation or reward. Account Managers – despite being client facing – have no voice in the company. Perhaps if they spent a day in their shoes they would see just how challenging (and vital!) the AM role is to the company and understand that not every request can be handled at the snap of a finger.

    Further, the Account Management position drastically changed from its original intension. The position transitioned into a telemarketing role – harassing your clients on a daily basis to take your surveys, schedule a report review, schedule an account review, etc. You almost wonder if you should be paying your clients to deal with you... And you better believe if you don’t get your work done you’ll have a manager sitting on your lap until it’s completed (and every single detail is tracked in Sales Force).

    From the account management role there aren’t many career paths. The company claims you can “design your own position based on your strengths” but in reality the company is too thinly spread to move anyone around. Moving an AM out of their current role would be detrimental to the entire department. Oh and thinking about asking for a rise? HA -- that’s just silly.

    In short, Imakenews is where happiness goes to die.

    Advice to ManagementAdvice

    Hire more AMs
    Lower AM account load
    Fire poor performing employees – hint: ones that run their own personal businesses out of their cube
    Open the doors of communication between ALL departments (sales, production, client services, billing, etc.)
    Offer AMs commission for up selling existing accounts
    LISTEN TO YOUR EMPLOYEES!

    Doesn't Recommend
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