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Doesn't RecommendNo opinion of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
The employees – intelligent, always willing to help, great sense of humor Fair to competitive pay Excellent benefits Convenient location off of 95 Free coffee/tea/soda/seltzer Free on site mini gym Occasional beer and wings celebrations Casual dress
Incompetent upper management Middle management doesn’t have time to properly manage their teams Micromanagement Lack of communication between departments Unorganized Poor morale Outdated system Rude clients (though this is expected when you’re working in the automotive industry) Impossible work load and expectations (150 – 200 accounts) Company is performing poorly Don’t even think about leaving a minute before 5:30pm The main problem with Imakenews is a lack of proper leadership. Upper management is so far removed from the day to day dealings and processes of our services that they cannot make sound requests or decisions. One day management will demand X” and after pouring hours into completing “X” management will come back with “Forget about X, do Y instead.” Upper management’s constant, hasty requests are unrealistic especially considering how overloaded and pressed for time Account Managers are. The list of responsibilities and expectations grows on a daily basis yet there is no additional compensation or reward. Account Managers – despite being client facing – have no voice in the company. Perhaps if they spent a day in their shoes they would see just how challenging (and vital!) the AM role is to the company and understand that not every request can be handled at the snap of a finger. Further, the Account Management position drastically changed from its original intension. The position transitioned into a telemarketing role – harassing your clients on a daily basis to take your surveys, schedule a report review, schedule an account review, etc. You almost wonder if you should be paying your clients to deal with you... And you better believe if you don’t get your work done you’ll have a manager sitting on your lap until it’s completed (and every single detail is tracked in Sales Force). From the account management role there aren’t many career paths. The company claims you can “design your own position based on your strengths” but in reality the company is too thinly spread to move anyone around. Moving an AM out of their current role would be detrimental to the entire department. Oh and thinking about asking for a rise? HA -- that’s just silly. In short, Imakenews is where happiness goes to die.
Advice to Management
Hire more AMs Lower AM account load Fire poor performing employees – hint: ones that run their own personal businesses out of their cube Open the doors of communication between ALL departments (sales, production, client services, billing, etc.) Offer AMs commission for up selling existing accounts LISTEN TO YOUR EMPLOYEES!