tw telecom Jobs & Careers in Aurora, CO

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30+ days ago

Network Assurance Technician - Data / IP

TW Telecom Greenwood Village, Arapahoe, CO

** 1. Role provides technical customer service for internet trouble resolution, circuit hierarchy, service orders, Cisco and Juniper equipment… Beyond.com


11 days ago

CONTRACT - Order Assurance Coordinator

TW Telecom Greenwood Village, Arapahoe, CO

1. Receives, and manages all requests to completion coming in through the Scheduling Desk or Escalation desk from various groups in and out of the… Beyond.com


30+ days ago

Customer Activation Technician - Transport

TW Telecom Greenwood Village, Arapahoe, CO

1. Performs circuit provisioning through the cross-connection of transport network equipment. 2. Performs remote circuit acceptance testing for… Beyond.com


7 days ago

Customer Assurance Technician - Voice / VoIP (4:00 AM - noon; weekends)

TW Telecom Greenwood Village, Arapahoe, CO

* 1. Works with customers via phone, web portal, or email communications regarding troubleshooting and maintenance activities to resolve… Beyond.com


30+ days ago

Business Operations Programmer Analyst

TW Telecom Greenwood Village, Arapahoe, CO

** 1. Individuals will be expected to lead the full development lifecycle including requirements gathering, architecture, development, testing… Beyond.com


30+ days ago

Design Engineer

TW Telecom Greenwood Village, Arapahoe, CO

1. Reviews all New, Change, Delete and Records orders to understand customer service requests and engineering/equipment requirements needed to… Beyond.com


30+ days ago

Customer Activation Technician - Data / IP

TW Telecom Greenwood Village, Arapahoe, CO

1. Provision Layer 2 and/or 3 routing/switching configurations through the aggregation routing and routing platforms to ensure the department… Beyond.com


30+ days ago

Senior Technician Network Assurance - Transport

TW Telecom Greenwood Village, Arapahoe, CO

1. Responsible for performance of various transmission equipment such as fiber, digital cross connect equipment, M1/3's, sonet equipment, power and… Beyond.com


30+ days ago

Product Implementation Engineer

TW Telecom Greenwood Village, Arapahoe, CO

1. Partners with Operations organization (Service Delivery, Maintenance, Ordering) to ensure all aspects of new product requirements are defined… Beyond.com


15 days ago

Customer Activation Technician - Voice / VoIP

TW Telecom Greenwood Village, Arapahoe, CO

** 1. Performs SIP activations through Broadsoft and Sonus platforms to ensure the department standards of production, timeliness, customer… Beyond.com


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127 Reviews
3.7
127 Reviews
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tw telecom Chairman, President, and CEO Larissa L. Herda
Larissa L. Herda
95 Ratings
  1.  

    Good Solid employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Aurora, CO
    Current Employee - Anonymous Employee in Aurora, CO

    I have been working at tw telecom full-time (more than 3 years)

    Pros

    -solid and conservative approach results in very little layoffs, not too much schizoid telecom behavior, no running off chasing shiny objects and wasting a lot of time and resources, etc
    -decent average pay, middle of the road for most jobs/roles
    -very smart about expansion and investment
    -benefits (other than healthcare below) are reasonable, as are bonuses
    -make good attempts at recognition of jobs well done, tenure, etc.
    -increasingly forward looking and thinking regarding sales, marketing, product, expansion strategy
    -surprisingly generous with work/life balance for a telecom company, but may depend on the department you are in

    Cons

    -not a lot of chance to advance fast, everyone just sticks around, good or bad; poor performance seldom called out or carries consequences, especially in operations and IT
    -lousy and below industry standard health care plan (Cigna) with lots of hoops to jump through, death by papercuts constantly getting little bills here and there
    -mostly homegrown systems and IT leads to a lot of quirks and silly rules to navigate for all orgs
    -conservative approach also means the sale and new development, capabilties are slow and cumbersome
    -suffers from same malady as most telecom: ops and IT always have everything "hard", nothing shoudl change, this is the way we've always done it. manifests as slow movement on many fronts.

    Advice to ManagementAdvice

    -if we want to grow fast, take more chances and invest more in onnet expansion, acquisition of national fiber routes and assets, and product capabilities. Spend money to make money
    -if an organization is failing to meet their obligations and targets, they need to be shaken up, removed, or punished. That goes for those well outside of sales

    Recommends
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