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tw telecom Reviews

124 Reviews
3.7
124 Reviews
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tw telecom Chairman, President, and CEO Larissa L. Herda
Larissa L. Herda
92 Ratings
  1. 1 person found this helpful  

    Disappointment with Senior Sales Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Sales Executive  in  Walnut Creek, CA
    Former Employee - Senior Sales Executive in Walnut Creek, CA

    I worked at tw telecom

    Pros

    Great services, great people in all areas, great honesty, great customer care.

    Cons

    Sales associates treated without respect. There is an arrogance of upper sales management. Marketing is designed for small markets and small clients. Leads are non-existent. The CRM is a slow, bloated, beast BUT it does a great job of feeding the backend systems.

    Advice to ManagementAdvice

    Sales & Marketing need modernization with a real CRM for both Sales & Marketing users. SMART is not a CRM so you waste your sales person's time. TWTC was built on client relationships, not blindly driving the outbound calls to look good on activity reports. Implementations, especially voice, totally consume the sales force due to inadequate sales support. One big voice deal will kill the next quarter's sales! Advice: (1) Hire more voice support people; (2) Implement Salesforce.com with SMART integration.

    Doesn't Recommend
    Approves of CEO