Overview

“Go where ever we are needed and do whatever comes to mind.”

-Ballington & Maud Booth, Founders

Volunteers of America (VOA) is a faith-based, nationwide nonprofit organization dedicated to helping those in need rebuild their lives and reach their full potential. The VOA network includes more than 16,000 full-time professionals empowering 1.5 million people annually through our 29 affiliates in 46 states. We provide hundreds of service programs, including those for seniors and people with disabilities, those experiencing homelessness and those recovering from addiction. VOA is one of the nation’s most comprehensive human services charities, offering programs for communities, individuals and families.

VOA is seeking an Electronic Health Records (EHR) Specialist that will act as a key member of a national capacity building team that works with local Affiliates in multiple states. This team supports the development, expansion and enhancement of substance use disorder programs for women and their children. The person in this role will report directly to the Vice President of Evaluation and Research and will play a pivotal role in developing an innovative model of family-focused care and demonstrating its effectiveness. The selected candidate will facilitate the collection and reporting of common and complementary data elements and metrics across program sites. Furthermore, this role fosters peer learning across Affiliates.

This position is a grant-supported, full-time role (up to 40 hours per week)

This role has the capacity for Hybrid Work Schedules

Primary Responsibilities:

The selected candidate will...

• Collaborate closely with VOA Affiliate staff to tailor electronic health records systems for comprehensive data collection, enabling the generation of reports covering client physical health, substance use, mental health, trauma history and social determinants of health
• Assist in configuring EHR software to align with the specific needs and workflows of local programs, ensuring seamless integration and functionality
• Act as a liaison with EHR developers on behalf of Affiliates, facilitating customizations in data collection and reporting to better serve program requirements
• Cultivate a community of practice among data management professionals within participating Affiliates, promoting peer learning opportunities and professional development
• Collect data from program sites to facilitate evaluations and business intelligence reporting and processes
• Utilize data from VOA's Data Central (a customized Microsoft Dynamics CRM and Dataverse) to develop business intelligence dashboards and reports covering program activities, governance, and finances

Required Knowledge, Skills & Abilities:

• Strong proficiency in data management and analysis using Excel, R, or similar software, along with experience in constructing and executing SQL queries
• Demonstrated expertise with business intelligence tools such as Microsoft Power BI
• Genuine interest in human services, health equity and areas pertinent to VOA services
• Exceptional verbal and written communication skills for effective interaction with customers, team members and other internal and external stakeholders
• Meticulous attention to detail, adeptness in managing multiple projects simultaneously and proficiency in analytical, organizational and prioritization skills
• Proficiency in Microsoft Office applications including Outlook, Word, PowerPoint and Excel

Qualifications:

Physical Capabilities:

• Lifting: Requires lifting materials up to 10 lbs.
• Ability to stand or sit at a computer for prolonged periods

Working Conditions:

• The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function
• This position will take place primarily in an office setting

Other Duties:

• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Education and Experience:

• Completion of four years of post-secondary education in relevant fields such Healthcare Administration, Social Work, Public Administration or other relevant fields
• Minimum of 2 years of experience in electronic health record systems within social care or healthcare settings. Proficiency with client record platforms such as CareLogic is highly desirable

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

VOA is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Volunteers of America does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status or on any other basis prohibited by applicable law.

Employment with VOA is contingent upon successful completion of a background check, which may include but is not limited to, contacting your professional references, verification of previous employment, education and credentials, a criminal background check and a department of motor vehicle (DMV) check if applicable. Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the Senior Vice President of Human Resources.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work Location: Hybrid remote in Alexandria, VA 22314