Apprenticeship Provider: Multiverse

This is a full time paid apprenticeship opportunity in partnership with Multiverse. Apprenticeship is an outstanding alternative to college. You get to develop industry skills, earn a competitive salary, and it's completely free!

• Qualification/ Program Area: Sales
• Duration: 6 months
• Training provider: Multiverse

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Employer: Verizon Wireless

Role: Retail Sales Apprentice

This retail sales apprentice position – part of the Verizon Thrive Apprenticeship Program – will give you a chance to channel your drive and enthusiasm while learning from the best minds in the industry. You’ll be front and center, hands-on, and contributing your high energy to your team from the moment you arrive through the course of this 6-month apprentice experience. You will take part in operations and sales training that will help you grow both professionally and personally throughout the program while preparing you to work in our retail sales environment.

During this immersive apprenticeship experience, you will complete a 6-month training program designed to:

• Prepare you for a career in sales at Verizon.
• Expand your knowledge in cutting-edge technology, wireless products and exceptional customer service.
• Learn how to uncover customer needs by creating connections and asking the right questions.
• Learn how to provide a complete top-down solution by pairing customer learnings to product capabilities to make sales recommendations.
• Provide you with instructional and hands-on training that gives you the opportunity to develop your skills through the usage of digital tools.
• Learn how to prospect customers through outbound calling campaigns and driving engagement to the stores through activation and welcome calls.

Daily tasks could include:

• Greeting and welcoming customers.
• Assisting customers with quick purchases, i.e. accessories
• Assisting with retail merchandising, inventory and systems.
• Troubleshooting and resolving customer service issues and problems.
• Attending daily and weekly meetings and training with your assigned Multiverse coach to report progress.
• Job shadowing managers and retail sales specialists to gain exposure/experience to different sales scenarios and how to identify the right solutions.
• Working with retail staff and managers to learn workplace skills and tools such as how to pull up promotions, using pos systems and VZ sales techniques specific to the retail sales environment.
• Completing daily facilitated study time towards your apprenticeship curriculum.
• Participating in peer reviews of projects and engagement for fellow apprentices.

You’ll need to have:

• You must be a member of the Multiverse community to be considered.
• High school diploma or GED.
• Willingness to work evenings, weekends and holidays.
• Willingness to work additional shifts, if necessary, typically during the summer months, November through December and/or during peak vacation periods.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.

Even better if you have one or more of the following:

• Demonstrated interest in sales and technology.
• Demonstrated strong communication and presentation skills.
• Demonstrated ability to work collaboratively as well as independently.

Other Information:

• This onsite apprenticeship role will have a defined work location and schedule as set by the manager.
• This is a full time 6-month Verizon Thrive Apprenticeship Program.
• Apprentices who successfully complete the 6 month Retail Apprentice program may be considered for regular full-time Retail sales roles based on their performance and business needs, with potential advancement and earning potential increases of up to 20%.
• Scheduled Weekly Hours: 40 (eligible for overtime per business needs).

Benefits

• Best in class medical, dental, and vision.
• Discounts up to 50% off on Verizon products and services.
• Additional employee discounts on attractions, automotive, travel and more.
• Five weeks of paid time off (vacation, holidays and personal days).
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
• $2,500 stock grant per year, part of Verizon’s Stock Together award program.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.

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How To Apply:

The Multiverse Admissions team is available to support you. You may receive texts or emails once joining the platform to provide expert guidance directly from the Multiverse Admissions team, to support your candidacy!

Create a Multiverse Profile and complete assessment(s):

• Sign up for a Multiverse profile using the link provided.
• When prompted to select a favorite subject during sign up, select “business”.
• Follow the on platform instructions to complete your profile and assessment.
• Following your profile approval, complete a 10 minute application for the role by answering 2 short answer questions.
• Await next steps!

Job Type: Full-time

Pay: From $18.49 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person