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I have been working at zulily full-time (Less than a year)
The company is still in its infancy so there is a great amount of potential for business establishment and ideas. The volume is increasing exponentially so there is definitely hours to work. No one is getting laid off due to lack of volume. The CEO's of the company seem very personable and are humbled each and every time they enter a distribution center and see their dream become reality.
The company is lost. There is no solid management structure and there are too many executives hoping to get their claim to fame from their past experiences. the business is completely ran from previous experiences and mentorship from Amazon.com. The general manager operates from a desk that has semi-visual through still shot cameras that feed live in various parts of the building. There are too many meetings and not enough floor time. The Zulily supervisors operate in a manner that they are holding up a desk and not managing their people. each Zulily supervisor has their favorite person or group and spend the entire day socializing and treating those individuals as first-class cistizens. They "deserve" not to have to work like the rest of the crew and spend a good deal of the day not working and B.S.ing with their management supporter. Programs such as the "lead program" were put in place in January and were implemented before the program was created. Leads did not have to go through any form of interneship or qualification panel. They were chery picked by the operations and general manager with no notice to the rest of the crew. This created huge animosity and resentment in the building and Intellisource (the consulting counterpart of Zulily) was left holding the baton of poor employee morale. 8 weeks was promised to these leads and then they would receive a raise. Almost 40 weeks later management decided they made a mistake and chose to implement a new lead program that announced advancement opportunity to everyone and put the current acting leads in a pressured and difficult position. Only two of the 8 acting leads actually received the position and the others were forced to step down and received no compensation for their 40+ week efforts. This shows poor management and organizational implementation. Intellisource is extremely improfessional. Zulily can be excused for their shortcomings for many reasons but the biggest one being that they are only 2 1/2 years old. Intellisource has been around for 13 years and Zulily is not their first client. You would think they would know and understand what it is the client is looking for and hire based on those needs. No. Intellisource clams to hire people that fit in but have fired numerous of their associates with no warning for not "fitting in" regardless of their contribution to both companies. They act like every HR responsibility is a brand new thing and they have never done it before. They can't pay people right, benefits are retro charged three and four weeks out to employees even if they sign up for benefits before their seniority, they can't keep track of simple attendance measurements, and they are constantly finding other reasons to not engage with employees in a genuine manner. The one HR supervisor they had that was doing these things right they fired because management was intimidated by the work ethic of that individual. I will never feel the same about either company. They get rid of the people that do the job and keep those that don't.
Advice to Management
Zulily and Intellisource need a rude awakening in regards to employee relations, procedures, rules, and management leadership. This company is not one company. It is two companies that are highly unorganized and can't seem to figure out which end is which. Without strong leadership and a team that is not afraid to take risk and treat the employees with respect willing to develop their teams and grow as a business, both companies will either end their relationship or have very strong failures that occur as quick as their successes.