- 7 update18 days ago
An introduction to 7, by PV Kannan, Co-Founder and CEO.
- 7 update30+ days ago
7 Ranks in Top 50 on Forbes’ “America’s Most Promising Companies” List
7 makes customer service and sales simple.
Join our team of extraordinary and dedicated individuals that is revolutionizing the customer service industry through great cloud software and services using big data and predictive analytics to drive better outcomes for the world’s leading companies.
Join Our Team – Do Work That Transforms the Customer Experience
- Transformative products, services, and leading-edge technologies that turn ordinary customer interactions into extraordinary digital experiences.
- Great people who work together in smart, inspiring, and collaborative teams where respect for individual talents is revered.
- Endless opportunities to create exceptional customer experiences that make a difference to millions of customers—every single day.
- Career development opportunities that empower employees to learn, grow, and thrive toward their full potential.
- An inclusive, open culture that understands that our people are our greatest asset, and values respect, transparency, and teamwork.
No matter what you do at 7, you will play an important part of shaping the future of simply smarter customer engagement.
Customers are in Control. Companies Need to Catch Up.
The way connected customers engage with each other has dramatically changed. But companies are still offering customer service and sales in yesterday’s paradigm. At 7, we are changing all that. We have customer engagement solutions that help companies serve customers on their terms.
Bridging the Engagement Gap Between Customers and Companies
The customer’s world is mobile-centric and channel-agnostic. They engage with each other through the device and channel that is convenient at the moment. They interact in stops and starts with short interactions that must be strung together into a complete conversation. Customers interact as if there is “one digital channel.” And they expect to interact with companies in the same way.
At 7, we bridge the engagement gap between customers and companies. 7 delivers solutions that make companies channel-agnostic from the customer’s perspective. Solutions for mobile, speech, chat and other channels are integrated so context is maintained. We call this an omnichannel experience. We add sophisticated predictive analytics so we can anticipate what customers want. We make the customer experience easy, and even enjoyable.
We believe that data and design are critical to create outstanding customer experiences. No other company has a data sciences team and design studio working together to develop solutions.
Our philosophy is to hold ourselves accountable for our clients’ results. As a cloud-based solution we have to earn our keep every day. When our clients are successful, so are we.
- Featured Review
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at 7 full-time (Less than a year)RecommendsPositive OutlookRecommendsPositive Outlook
Perfectly poised to own the omni-channel customer engagement space. A growing set of very large customers including leading banks, telco's and retailers. YoY revenue going up and up. Several kep cloud components generating healthy revenue. Really well-liked and respected CEO/Founder. Great location in Silicon Valley and a new office about to be commissioned in Bangalore. Flexible re. Working from home. One of the NICEST sets of people with which I've ever worked. The founders have made sure that their values are known and pervade throughout the business.
The time difference between India and US makes cross-geo management a challenge.
Advice to Management
Keep doing what you're doing. Keep focusing on making the company better and better.
Getting an Interview
Getting an Interview
- No OfferPositive ExperienceAverage Interview
The process took 2 weeks – interviewed at 7.
The process was pretty fast and straight forward. Got a call from the hiring manager asking me about my background. and after I passed it, got an e-mail scheduling me for an on-site interview.
- past experiences Answer Question
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Customer Engagement for Today’s Connected Customer
At 7, we make it simple for consumers to connect with companies to get things done. Headquartered in Campbell, California, with R&D centers in the US, India, Canada, and sales offices in the US, Canada, UK and Australia, we provide customer engagement solutions for service and sales powered by a cloud platform that...
Mission: At 7, we believe in delivering “Value All-In.” Our philosophy is that success should be about client outcomes, not licenses or professional services. Your solution...