[24]7

Recent Updates
  • [24]7 update
    18 days ago

    An introduction to [24]7, by PV Kannan, Co-Founder and CEO.

    Welcome to the [24]7 Family

    24]7 makes customer service and sales simple. Our platform and applications use big data and predictive analytics to understand customers and drive better service and sales results for large enterprises. We do this over 2.5 B times a year for the world's leading companies. [24]7's platform enables an omnichannel interaction experience.

  • [24]7 update
    30+ days ago

    [24]7 Ranks in Top 50 on Forbes’ “America’s Most Promising Companies” List

    [24]7 on the Forbes America's Most Promising Companies List

    24]7 #31 on the Forbes America's Most Promising Companies List

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[24]7 – Why Work For Us?

[24]7 makes customer service and sales simple.

Join our team of extraordinary and dedicated individuals that is revolutionizing the customer service industry through great cloud software and services using big data and predictive analytics to drive better outcomes for the world’s leading companies.

Join Our Team – Do Work That Transforms the Customer Experience

  • Transformative products, services, and leading-edge technologies that turn ordinary customer interactions into extraordinary digital experiences.
  • Great people who work together in smart, inspiring, and collaborative teams where respect for individual talents is revered.
  • Endless opportunities to create exceptional customer experiences that make a difference to millions of customers—every single day.
  • Career development opportunities that empower employees to learn, grow, and thrive toward their full potential.
  • An inclusive, open culture that understands that our people are our greatest asset, and values respect, transparency, and teamwork.

No matter what you do at [24]7, you will play an important part of shaping the future of simply smarter customer engagement.

Customers are in Control. Companies Need to Catch Up.

The way connected customers engage with each other has dramatically changed. But companies are still offering customer service and sales in yesterday’s paradigm. At [24]7, we are changing all that. We have customer engagement solutions that help companies serve customers on their terms.

Bridging the Engagement Gap Between Customers and Companies

The customer’s world is mobile-centric and channel-agnostic. They engage with each other through the device and channel that is convenient at the moment. They interact in stops and starts with short interactions that must be strung together into a complete conversation. Customers interact as if there is “one digital channel.” And they expect to interact with companies in the same way.

At [24]7, we bridge the engagement gap between customers and companies. [24]7 delivers solutions that make companies channel-agnostic from the customer’s perspective. Solutions for mobile, speech, chat and other channels are integrated so context is maintained. We call this an omnichannel experience. We add sophisticated predictive analytics so we can anticipate what customers want. We make the customer experience easy, and even enjoyable. 

We believe that data and design are critical to create outstanding customer experiences. No other company has a data sciences team and design studio working together to develop solutions. 

Our philosophy is to hold ourselves accountable for our clients’ results. As a cloud-based solution we have to earn our keep every day. When our clients are successful, so are we.

PV Kannan
CEO
[24]7

[24]7 Reviews

3.5
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[24]7 CEO P.V. Kannan
P.V. Kannan
98 Ratings
  • Featured Review

    Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ops Manager in Campbell, CA
    Current Employee - Ops Manager in Campbell, CA

    I have been working at [24]7 full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Perfectly poised to own the omni-channel customer engagement space. A growing set of very large customers including leading banks, telco's and retailers. YoY revenue going up and up. Several kep cloud components generating healthy revenue. Really well-liked and respected CEO/Founder. Great location in Silicon Valley and a new office about to be commissioned in Bangalore. Flexible re. Working from home. One of the NICEST sets of people with which I've ever worked. The founders have made sure that their values are known and pervade throughout the business.

    Cons

    The time difference between India and US makes cross-geo management a challenge.

    Advice to Management

    Keep doing what you're doing. Keep focusing on making the company better and better.


[24]7 Interviews

Interview Experience

Interview Experience

58%
21%
20%

Getting an Interview

Getting an Interview

29%
18%
18%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
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    Intern Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 weeksinterviewed at [24]7.

    Interview

    The process was pretty fast and straight forward. Got a call from the hiring manager asking me about my background. and after I passed it, got an e-mail scheduling me for an on-site interview.

    Interview Questions

[24]7 Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Website www.247-inc.com
Headquarters Campbell, CA
Size 5000+ Employees
Founded 2000
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year

Customer Engagement for Today’s Connected Customer

At [24]7, we make it simple for consumers to connect with companies to get things done. Headquartered in Campbell, California, with R&D centers in the US, India, Canada, and sales offices in the US, Canada, UK and Australia, we provide customer engagement solutions for service and sales powered by a cloud platform that... More

Mission: At [24]7, we believe in delivering “Value All-In.” Our philosophy is that success should be about client outcomes, not licenses or professional services. Your solution... More

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