As the world's largest contact lens store®, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of almost 10 million contacts, we are more likely to have your prescription in stock than anyone else, which means you'll receive your contacts fast.
In the last 11 years, 1-800 CONTACTS has filled more than 15 million orders for over 5 million customers. In a single day, we sell as many contact lenses as 2,500 retail optical shops combined. Our large volume and central distribution facility help keep costs down - and we pass the savings on to you.
At 1-800 CONTACTS, our goal is to make it as easy and convenient as possible to purchase your contacts. In support of that goal, we offer simple ordering by phone, Internet, mail or fax, along with over 250 trained customer service agents ready to provide live help 7 days a week. With the largest inventory of contact lenses on the planet, no one is more likely to have your exact prescription in stock and ready to ship. Having your lenses come to you saves time, no more running around town to pick up contact lenses. It's that simple. At 1-800 CONTACTS we deliver, you save.
As a winner of multiple awards for its culture, work-life balance, growth and programs, 1-800 CONTACTS provides its employees with a uniquely rewarding employment experience. With its entrepreneurial spirit and steady growth, employees at all levels enjoy opportunities to truly make a difference and contribute to a great organization’s success.
1-800 CONTACTS invests heavily in its employees beyond the core benefits typically offered by organizations. Whether it’s the on-site fitness center with free trainers, heavily subsidized meals in the on-site restaurant, free movie events for employees and their families or the massive Summer picnic, the organization creates a fun, winning environment that is appreciated by the entire family.
Impacting the work experience perhaps greater than the awards and benefits are the professionals that work at 1-800 CONTACTS. With its record of success and growth, 1-800 CONTACTS consistently attracts and retains top talent at all levels. Most employees will report that they truly enjoy and respect their colleagues and company leadership.
Customer Service Video
Customer Service Rep Position
Full-time associates (scheduled and working a minimum of 30 hours per week) are eligible for medical, dental and life and disability insurance. Associates also enjoy a healthy 401(k) match, personal time and paid holidays, tuition reimbursement, employee assistance programs and much more.
Additional benefits available to all associates include: free on-site fitness facility with personal trainers and wellness incentives, heavily subsidized on-site restaurant, free vision clinic, many company events and much more.
Since 2003, 1-800 CONTACTS has been recognized for many successes, including receiving Best Places to Work and Workplace Flexibility Awards.
From an exceptional culture to great benefits, 1-800 CONTACTS takes care of its associates.
1-800CONTACTS and its associates are actively engaged with our customers, community and charitable organizations. Our associates serve with many community, service, school, and charitable organizations contributing time, talent and their own funds. In addition they serve on committees and in volunteer positions. The Company donates money to Utah based 501(c)3 eligible organizations through the Corporate Contributions Committee.
1-800 CONTACTS’ charitable donations focus on, but are not limited to, health and vision related charities. In addition, the Company provides short-term financial emergency support through the Associate Outreach Fund for 1-800 CONTACTS associates experiencing personal financial challenges.
“There are SO many things that friends and family are jealous of about my job here at 1-800 CONTACTS. The onsite restaurant, the fitness center, the extensive wellness program, free breakfast, free movies during the film festivals, an elaborate summer party, and all the incredible events put on make this company so much fun to work for. I tell everyone I associate with that I have my dream job, and I do.” --Joleen Glassett, Health & Wellness Program Coordinator
“1-800 CONTACTS utilizes middle management very well. The heart and soul of the company is a group of smart, creative thinkers who just get things done. The Executive Leadership team relies on the Managers and Associate Directors to make decisions and execute ideas without having to be micro-managed. Few companies have a core team that compliments the Executive Leadership team so well.” --Molly Zarbock, Associate Controller
“The thing I like most about 1-800 CONTACTS are my coworkers. They make coming to work every day enjoyable and it’s great to be a part of something where everyone understands and is working towards the same goals.” --Eric Farmer, Marketing Manager
“The Film Festivals and big parties constantly surprise my family and friends. Most people see their work places as a paycheck and nothing more. This company has a real family feel. I belong to something bigger than myself or my immediate responsibilities. --Brenna Minor, Reception
“I was actually going to turn down the offer because I really liked the company where I was at. However, three different people in 1-800 management called me and asked if I had any questions, and showed more interest in me as a person than I had ever received at my old company. I would say that this has remained true, that 1-800 cares more about their employees than the majority of the companies out there. I have had other opportunities and offers, but have stayed almost 10 years now because of how I am treated, taken care of, and the team we are all a part of.” --Mark Ballstaedt, IT Director
“One aspect of our company that really stands out to me is our dedication to continuing the development and training of our employees. I have never worked for a company that offers so many opportunities to learn and develop your skills. I have taken advantage of many of these programs and they have helped me tremendously to gain the professional skills and traits that any employer would be looking for.” --Brian Petersen, Corporate Trainer
“What was I most excited about? The fact that 1-800 actually walked the walk. I’ve never worked for a company that has such a strong culture and undeviating loyalty to its associates and customers.” --Dustin Dipo, Call Center Manager
1-800 CONTACTS Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at 1-800 CONTACTS part-time (more than 3 years)Pros
Management is: kind, understanding, willing to work for you, does everything they can to make your work experience exceptional.
Coworkers are: Friendly, outgoing, and fun to be around.
Benefits are: top notch, creatively fun, and delicious.Cons
Sometimes you have to deal with and angry customer and taking call after call can get to be a bit monotonous.Advice to ManagementAdvice
Keep listening to your employees when they express their needs.RecommendsNeutral OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through an employee referral. The process took 1+ week – interviewed at 1-800 CONTACTS.Interview Details
It started with hearing about the job from a friend and submitting a reaumé. Then there was a brief phone interview. Next, you get a link where you answer six brief questions in writing, and six additional questions by recording yourself on video.
If successful, you go in to the office for a skills test of ten questions, which you must answer correctly, including questions which answers are obtained by navigating the customer database. You must also type above 42 WPM.
If successful, a behavioral interview is conducted.
A senior manager will interview you if they believe you are able to perform the job. If the manager decides you are a good fit, an offer is extended.Interview Questions
Negotiation DetailsI was able to select exactly the hours I wanted to work. No negotiation necessary.Accepted OfferPositive ExperienceDifficult Interview
- Tell me about a time when you had to work with someone with whom you did not get along. How did you handle that situation. View Answer
As the world's largest contact lens store, 1-800 CONTACTS is dedicated to providing you with a simple, hassle-free way to replace your contact lenses. At 1-800 CONTACTS, you will receive the exact same contact lenses your doctor prescribed, delivered to your door, at a great price. And with an inventory of more than 15 million contacts, we are more likely to have your...
Mission: "Customer retention is what drives us. The real value in this business is the reputation we build. Contact lenses are just the product we deliver. What we really sell is...