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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at 1NW Contact as a contractor for less than a yearPros
The best part of the company is they value their employees. The company wants to keep who they hire and will work with you to make sure (if possible) that will happen. The company will allow people to work more hours so it is possible to reach 40 hrs a week.
Since it is a work at home job one does save money and time getting back and forth to work. They will pay for your time if you need coaching.
As an independent contractor the employee is responsible for keeping track of their own time. Such as logging into available ready, manager time for meetings. If you are not logged in on either one of those then there is no way the company has you logged in working. So you will not be paid. All this information comes in writing and oral form.Cons
I was told many times by phone, email, and a form I had to sign; stating that the first week of training is non-paid. I was also informed during training and countless times that it takes 3 weeks to receive the first paycheck. When there is an error on your check you do have a person to email, who then has to contact the company they use for payroll. One of my invoices showed that I worked 11 hours one week, so I contact the person who emails us our invoices. I also check the five9 and edsoup system to make sure their was not a glitch and it did show I worked about 32 hrs that week. When my check came I did receive the full amount of my paid time. People have to remember you don't get paid with 1NW Contact when you don't work. If you are being coached on additional training there is a certain way you have to log in. If you don't log in then there is no proof of work nor additional training and that you were in meetings.
The only problem I have is no direct deposit, but working with 1NW Contact makes this issue seem unimportant. It is worth not having direct deposit to stay with 1NW Contact. The supervisor for Edsoup is so amazing it like having a best friend who is on your side with you having to do nothing to earn it.qAdvice to ManagementAdvice
Keep up the great work , I feel like a valued employee.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online - interviewed at 1NW Contact in August 2014.Interview Details
The "interview" is weeks long, and involves putting spyware on your computer. I have never worked so hard for nothing...and I'm going to bring my laptop to a shop for the equivalent of a rape-kit. Just check out their REAL website: bettereducationforall.com, and see if it looks legit to you. No phone number, email address etc.Interview Questions
Reasons for Declining
- What is that file your clicking on on your desktop right now View Answer
Look at the website: bettereducationforall.com...note the only contact info is a fax numberDeclined OfferNegative ExperienceDifficult Interview
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NWContact is a 24/7 contact center company providing outsourced customer service and direct response capability to private and public companies. We engage experienced contact center agents who work from their home offices and connect to our system to receive calls.
We are an ethical company.
All outbound B2C calls are from only opt-in sources and we comply with DNC and...
Mission: Our business proposition is that a client won’t find a US based contact center with better service, more flexibility or lower rates than is offered by 1NWCONTACT.