1NW Contact Photos

Photo of 223 E Thousand Oaks Blvd. Suite 222 1NW Contact LLC

+ Add Photo

1NW Contact Reviews

38 Reviews
2.2
38 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Leonard M. Linton
15 Ratings
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - College Search Advisor  in  Norcross, GA
    Current Employee - College Search Advisor in Norcross, GA

    I have been working at 1NW Contact as a contractor for less than a year

    Pros

    The best part of the company is they value their employees. The company wants to keep who they hire and will work with you to make sure (if possible) that will happen. The company will allow people to work more hours so it is possible to reach 40 hrs a week.
    Since it is a work at home job one does save money and time getting back and forth to work. They will pay for your time if you need coaching.
    As an independent contractor the employee is responsible for keeping track of their own time. Such as logging into available ready, manager time for meetings. If you are not logged in on either one of those then there is no way the company has you logged in working. So you will not be paid. All this information comes in writing and oral form.

    Cons

    I was told many times by phone, email, and a form I had to sign; stating that the first week of training is non-paid. I was also informed during training and countless times that it takes 3 weeks to receive the first paycheck. When there is an error on your check you do have a person to email, who then has to contact the company they use for payroll. One of my invoices showed that I worked 11 hours one week, so I contact the person who emails us our invoices. I also check the five9 and edsoup system to make sure their was not a glitch and it did show I worked about 32 hrs that week. When my check came I did receive the full amount of my paid time. People have to remember you don't get paid with 1NW Contact when you don't work. If you are being coached on additional training there is a certain way you have to log in. If you don't log in then there is no proof of work nor additional training and that you were in meetings.
    The only problem I have is no direct deposit, but working with 1NW Contact makes this issue seem unimportant. It is worth not having direct deposit to stay with 1NW Contact. The supervisor for Edsoup is so amazing it like having a best friend who is on your side with you having to do nothing to earn it.q

    Advice to ManagementAdvice

    Keep up the great work , I feel like a valued employee.

    Recommends
    Positive Outlook
    Approves of CEO

1NW Contact Interviews

Updated Aug 31, 2014
Updated Aug 31, 2014

Interview Experience

Interview Experience

58%
8%
33%

Getting an Interview

Getting an Interview

95%
4%

Interview Difficulty

1.9
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    At Home Agent Interview

    Anonymous Employee  in  Sacramento, CA
    Anonymous Employee in Sacramento, CA
    Application Details

    I applied online - interviewed at 1NW Contact in August 2014.

    Interview Details

    The "interview" is weeks long, and involves putting spyware on your computer. I have never worked so hard for nothing...and I'm going to bring my laptop to a shop for the equivalent of a rape-kit. Just check out their REAL website: bettereducationforall.com, and see if it looks legit to you. No phone number, email address etc.

    Interview Questions
    • What is that file your clicking on on your desktop right now   View Answer
    Reasons for Declining

    Look at the website: bettereducationforall.com...note the only contact info is a fax number

    Declined Offer
    Negative Experience
    Difficult Interview

1NW Contact Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Website www.1nwcontact.com
Headquarters Thousand Oaks, CA
Size 150 to 499 Employees
Founded 2009
Type Company - Private
Industry Business Services
Revenue Unknown / Non-Applicable
Competitors WEST, SYKES Home, LiveOps

NWContact is a 24/7 contact center company providing outsourced customer service and direct response capability to private and public companies. We engage experienced contact center agents who work from their home offices and connect to our system to receive calls.

We are an ethical company.

All outbound B2C calls are from only opt-in sources and we comply with DNC and...
More

Mission: Our business proposition is that a client won’t find a US based contact center with better service, more flexibility or lower rates than is offered by 1NWCONTACT.

We...
More

Worked for 1NW Contact? Contribute to the Community!