AAA Mid-Atlantic – Why Work For Us?

Careers at AAA

AAA Mid-Atlantic is a not-for-profit organization dedicated to providing peace of mind, value and superior service through innovation and in an environment that supports and rewards excellence. We make life better for millions of AAA members.

Our reputation, stability, loyal membership, and dedicated teams of associates combine to make AAA Mid-Atlantic a great place to work. Located in Pennsylvania, Virginia, Maryland, Delaware, New Jersey, and the District of Columbia, we are growing and have a variety of positions across business lines. You might be surprised!

Our most successful associates demonstrate:

  • A commitment to providing exceptional service
  • Professional expertise and a passion for what they do
  • A high level of integrity
  • An ability to work independently and collaboratively as a team member
  • Creative thinking and problem-solving skills
  • Dedication to developing their own skills and knowledge

Working at AAA

Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. 

We provide our members with superior service, useful products and outstanding value to create peace of mind. This same commitment to a life well-lived has earned AAA Mid-Atlantic the reputation as a great place to work.

If you want to be part of something strong, solid, dependable—and rapidly growing in exciting new directions—you can count on AAA Mid-Atlantic. Let’s make a difference, together!

Benefits are an important part of your total compensation package. We offer a wide choice of benefit plans to provide peace of mind for you and your family. Our comprehensive benefits, offered to eligible AAA Associates include:

Health & Well-Being 
Financial Security 

For You and Your Family

  • Medical/Pharmacy/Dental/Vision
  • Flexible Spending Account Plans
  • Health Advocate
Now and Later

  • Life Insurance/Self and Dependent
  • Personal Accident Insurance
  • Short-term/Long-term Disability
  • Aflac
Work & Life Balance

  • Paid Time Off
  • Employee Assistance Program
  • Wellness Programs

Retirement Savings

  • Defined Contribution Plan
  • AAA Mid-Atlantic 401(k)
  • Pre-tax 401(k)
  • 401(k) Employer Match
  • Roth-after-tax 401(k)

Additional Benefits


Learning and Development

  • Educational Assistance
  • Professional Designation Programs
  • In-house training
AAA Membership

  • Includes membership savings opportunities
  • Half price membership for other household drivers

AAA Mid-Atlantic Reviews

Rating Trends
Recommend to a friend
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AAA Mid-Atlantic President & CEO Bernhard Koch
Bernhard Koch
32 Ratings
  • Featured Review

    Helpful (1)

    Excellent company to work for with supportive leadership and friendly coworkers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE

    I have been working at AAA Mid-Atlantic full-time (Less than a year)

    Neutral Outlook
    Neutral Outlook


    -The company has a very open channel to leadership giving associates opportunities to ask any questions openly throughout the year--regardless of level.
    -Supportive work environment and great co-workers with good attitudes.
    -Challenging projects, open to new ideas and I feel rewarded at the end of the week.
    -Great mission, long term view and established organization with good reputation.


    -Can be slow to make changes even though there is leadership support for the changes.
    -There are definite silos and not everyone is willing to break those down (long tenured employees)
    -Still some fears of technology and changes.

    Advice to Management

    Be willing to take leaps to get the company up to speed. Move a little faster to avoid being left behind.

AAA Mid-Atlantic Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (2)  

    Roadside Assistance Counselor Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 1 dayinterviewed at AAA Mid-Atlantic.


    Before doing a one on one interview they sit you down to do a side by side with someone on the floor to see how the job is which makes the actual one on one less stressful

AAA Mid-Atlantic Awards & Accolades

Something missing? Add an award
Top Workplaces in Delaware, The News Journal, 2013
The Heart of the Community Award, Ronald McDonald House of Delaware, 2012
InformationWeek 500, InformationWeek, 2012
Appy Awards, Media Post, 2012
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Additional Info

Headquarters Wilmington, DE
Size 1000 to 5000 Employees
Founded 1902
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year

For over 100 years, we have been serving AAA Members on the road and around the world. We help Members 24/7 with Cars & Driving, Insurance, Banking and Loan needs. We offer travel and special Member discounts and focus on matters most to our Members. As a not for profit and service based company, we continually strive to ensure our members find us indispensable.

Mission: Our mission is to provide peace of mind and savings to our Members. We are a not for profit organization. If you want to make a difference, check us out to learn more.

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AAA Mid-Atlantic

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