ACD Direct
Profile Unclaimed

ACD Direct Reviews

25 Reviews
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Merrill Moore
9 Ratings

    I'm A Fan!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACD Direct


    I normally do not post on blogs, or chats and still trying to figure out how to tweet. I’ve heard so much about glass-door that I wanted to stop in and see what all the buzz was about and my first impression is that I love it – a virtual corporate slam book.

    So I figured I would run a few of my current and former employers through the search and see what the results were. At present I’m a WAH refugee so I figured I would check out one of my current contracts and I was kinda surprised about the mix reviews.

    I’m an ACD FAN and working with the leads and management has been a pleasure as well as a blessing. Every up has a down, otherwise how would you recognize when your up. So yes there are negatives to ACD – like the fact that the work is seasonal but the bonuses and pay are one of the best for virtual WAH.

    Not to trample on anyone else’s experience but the CS WAH environment is heavily promulgated on skills and ability – what this means is that your ability to generate income has A LOT to do with what YOU BRING TO THE TABLE ..

    Such that if you are not making enough to live off of then it may be best to take a look at what you are doing to derive said income --- I have been in CS for 10yrs and held the majority of positions with a call center so partnering up with ACD on a seasonal basis allows me to pay for my rent and college tuition ( Grad School not Junior College)--- I have the 1099 to prove it !!! Money Follows Talent People!!!


    The nature of work via ACD is seasonal – such that there will be times during the year when people are not feeling very altruistic --- BUT --- $$$$ follows talent – meaning the WAH environment requires skilled self-starters

    Positive Outlook
    Approves of CEO

ACD Direct Interviews

Updated Jan 12, 2015
Updated Jan 12, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Remote Tele Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at ACD Direct.

    Interview Details

    First you have to complete an online application, then you have to complete test calls, then pay a fee for the background background check. As part of the process, you have to install several apps and know how to use them; otherwise, your test calls will not go very well.

    Negotiation Details
    Accepted Offer
    Positive Experience
    Average Interview

ACD Direct Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Headquarters Farmington, UT
Size 1 to 5 Employees
Founded Unknown
Type Company - Private
Industry Business Services
Revenue $1 to $5 million (USD) per year
Competitors Unknown

Work at ACD Direct? Share Your Experiences

ACD Direct

Click to Rate