ADT Security Services

  www.jobsatadt.com
  www.jobsatadt.com

ADT Security Services Photos

ADT Security Services Reviews

656 Reviews
2.4
656 Reviews
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ADT Security Services CEO Naren Gursahaney
Naren Gursahaney
232 Ratings
  1.  

    Working for ADT Security Services for the past 4 years was an experience in change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech 1+ in Irving, TX
    Former Employee - Tech 1+ in Irving, TX

    I worked at ADT Security Services full-time (more than 3 years)

    Pros

    they have evolved from being a part of TYCO since they split into their own for small business and home security in 2012. The evolution is still in progress as far as ADT having set their own precedence and procedures and getting them right but they are trying and most importantly they are now a Customer obsessed culture.

    Cons

    The transition has been a hard one and could have been thought out and prioritized a bit better. They brought in some third party company to tell them how to make the customer experience better and without this company having a full understanding of what our dept actually does they suggested unrealistic expectations for us. We as field support agents (techs) are not call center reps, more like data center reps with some tech support, billing, contracts, and other things thrown in the mix.

    Advice to ManagementAdvice

    Stop with the micro-management the third party (has no idea what they are talking about) company suggested and get back to letting us do what we do best and keep on with bettering the customer (our's are field techs) experience. Find ways to make their jobs easier not ours and consequently theirs.

    Recommends
    Positive Outlook
    Approves of CEO

ADT Security Services Interviews

Updated Oct 9, 2014
Updated Oct 9, 2014

Interview Experience

Interview Experience

47%
24%
28%

Getting an Interview

Getting an Interview

59%
21%
7%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took a weekinterviewed at ADT Security Services.

    Interview Details

    Quick And SimpleInterview . Easy Questions Based Upon Life Experience Basically . The Manager That Interview Me Was Fairly Nice & Had LOTS Of Energy For Her Age . The Background Check Took Only 2 Days . I LOVE Working Here It Is Amazing .

    Negotiation Details
    Make Sure You Negotiate The Hourly Rate & There Is A Rate Change Of 10% Extra If Work After 830PM . :)
    Accepted Offer
    Positive Experience
    Average Interview

ADT Security Services Awards & Accolades

Something missing? Add an award
Best Employers for Latinos to Work for, Latinos for Hire, 2008

Additional Info

Website www.jobsatadt.com
Headquarters Boca Raton, FL
Size 5000+ Employees
Founded 1874
Type Company - Public (ADT)
Industry Business Services
Revenue $2 to $5 billion (USD) per year

ADT Security Services is the leader in electronic security, automation, and alarm monitoring services in the U.S. and Canada. We have one of the most trusted and well-known brands in the security industry today. ADT currently serves more than six million residential and small business customers, making us the largest company of our kind in both the United States and Canada. We deliver an integrated customer experience by maintaining the industry’s largest sales, installation and service field force and most robust monitoring network, all backed by the support of more than... More

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