APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com
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APAC Customer Services Photos

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APAC Customer Services Reviews

194 Reviews
2.4
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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James P. McGrath
43 Ratings
  1.  

    Keep up with the excellent feed back on performance.

    Current Employee - Customer Service Representative - APAC  in  Worcester, MA
    Current Employee - Customer Service Representative - APAC in Worcester, MA

    I have been working at APAC Customer Services full-time for less than a year

    Pros

    he wages and benefits are decent if you are just starting out and need medical coverage. It is pretty easy to get and entry level position there. Great advancement opportunities to a certain point. Valuable customer service experience. Meet a lot of new people. In certain positions, there are some fantastic travel opportunities!

    Cons

    Answering the phones for people who aren't always excited to speak to you can be draining if you let it get to you and some people just arn't able to handle a call center environment answering call after call.

    Advice to ManagementAdvice

    Keep up with the excellent feed back on performance.

APAC Customer Services Interviews

Updated Aug 26, 2014
Updated Aug 26, 2014

Interview Experience

Interview Experience

58%
25%
16%

Getting an Interview

Getting an Interview

56%
23%
11%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative - APAC Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a day - interviewed at APAC Customer Services.

    Interview Details

    'Hiring' was a scripted process done via email and a few phone calls. These screeners by every indication are fresh out of high school with no or very little HR or business experience themselves.

    Interview Questions
    • There was not one difficult question asked of me. Simple obvious questions such as 'Can you sit for long periods", "Are you comfortable working out of your home'?   Answer Question
    Reasons for Declining

    The pay was nowhere close to what I would require

    Declined Offer
    Negative Experience
    Easy Interview

APAC Customer Services Awards & Accolades

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Additional Info

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Website www.apaccustomerservices.com
Headquarters Bannockburn, IL
Size 5000+ Employees
Founded 1973
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't just call centers anymore) in the US, Dominican Republic, the Philippines, and Uruguay. Part-time employees may also work from home. APAC's customer management services include customer retention, help-line information, direct mail response, and order entry services. Clients include companies primarily in the communications... More

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