APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

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APAC Customer Services Reviews

214 Reviews
2.3
214 Reviews
Rating Trends

Recommend to a friend
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James P. McGrath
52 Ratings
  1.  

    If you like customer service this is the place for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tucson, AZ
    Current Employee - Customer Service Representative in Tucson, AZ

    I have been working at APAC Customer Services full-time (more than an year)

    Pros

    They hire fulltime people, if you are lucky like me you can work Monday-Friday from 9-5:30pm and that is perfect for me as I ride the bus to work, ive gotten to meet a lot of great people in my location. my managers that ive had so far have been good, some are still here others are gone already. ive been here for a year, the money I make an hour allows me to pay all my bills and have some left over not a lot but some.

    Cons

    honestly if you like customer service and understand how a call center runs the are not a lot of cons, that being said seems to me that management needs training on how to manage other people, they are mostly negative. and from what ive noticed they don't like paying out the bonus's to very many people because the matrix changes all the time for meeting bonus

    Advice to ManagementAdvice

    Please be more focuses on your people, tell them thanks for the hard work, don't play favorites, and please try and retain the good people, show people that they are important with maybe a special award from time to time even if it is just something printed out,

    Recommends
    Positive Outlook
    Approves of CEO

APAC Customer Services Interviews

Updated Dec 12, 2014
Updated Dec 12, 2014

Interview Experience

Interview Experience

59%
25%
15%

Getting an Interview

Getting an Interview

56%
24%
8%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Humble, TX
    Anonymous Interview Candidate in Humble, TX
    Application Details

    I applied online. The process took a dayinterviewed at APAC Customer Services in December 2014.

    Interview Details

    When they are low on Customer service Reps. They will send out an email to whoever applied online to come in for an interview within the next 2 days from 9am-2pm or if they are just looking for individuals, a lady will call. You go there for the interview and its like 8 other people or more waiting, you sign in and a lady will give you a packet to fill out. Complete it, turn it in and wait for either Eddie or Raul to interview you. I had Eddie. Its not really an interview. All it is, is to go over the job and to get a form to go take your drug test and come back and return it that same day. Also, the drug test clinic be packed so expect to wait at least an hour.

    Interview Questions
    • What is your availability? Can you work holidays? Have you ever had customer service experience? Is your background going to come back clean?   Answer Question
    Negotiation Details
    No negotiation. $9/hour while in training for 3 weeks. Then you get paid $10/hour.
    Accepted Offer
    Positive Experience
    Easy Interview

APAC Customer Services Awards & Accolades

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Additional Info

Unlock Profile
Website www.apaccustomerservices.com
Headquarters Bannockburn, IL
Size 5000+ Employees
Founded 1973
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't just call centers anymore) in the US, Dominican Republic, the Philippines, and Uruguay. Part-time employees may also work from home. APAC's customer management services include customer retention, help-line information, direct mail response, and order entry services. Clients include companies primarily in the communications... More

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