APAC Customer Services

  www.apaccustomerservices.com
  www.apaccustomerservices.com

APAC Customer Services Photos

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APAC Customer Services Reviews

207 Reviews
2.3
207 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
51 Ratings
  1.  

    Good Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Joplin, MO
    Former Employee - Customer Service Representative in Joplin, MO

    I worked at APAC Customer Services full-time (more than 3 years)

    Pros

    Meat people over the world

    Cons

    Need more interaction with agents

    Advice to ManagementAdvice

    Spend more time to get to know your agents.

    Recommends
    Positive Outlook
    Approves of CEO

APAC Customer Services Interviews

Updated Nov 6, 2014
Updated Nov 6, 2014

Interview Experience

Interview Experience

60%
24%
16%

Getting an Interview

Getting an Interview

56%
24%
8%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at APAC Customer Services.

    Interview Details

    Applied online- simple application with survey. After playing phone tag with an HR person for a long time (I had a different job at the time, I'm sure this wouldn't have happened if I was available more), I ended up walking into the HR office. I was given an interview on the spot because I was previously contacted by HR. Was hired that day and given a schedule. Very nice process. They have many HR employees and saw me within a half hour. Interview was very straightforward- examples of customer service experience, etc.

    Interview Questions
    • The most difficult question is always words to describe yourself. She asked for three. Be prepared!   View Answer
    Negotiation Details
    They offer different pay rates for different programs/clients. Also training pay is different than what will be your salary after training.
    Accepted Offer
    Positive Experience
    Average Interview

APAC Customer Services Awards & Accolades

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Additional Info

Unlock Profile
Website www.apaccustomerservices.com
Headquarters Bannockburn, IL
Size 5000+ Employees
Founded 1973
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year

The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't just call centers anymore) in the US, Dominican Republic, the Philippines, and Uruguay. Part-time employees may also work from home. APAC's customer management services include customer retention, help-line information, direct mail response, and order entry services. Clients include companies primarily in the communications... More

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