APAC Customer Services Photos
I have been working at APAC Customer Services full-time (less than an year)Pros
he wages and benefits are decent if you are just starting out and need medical coverage. It is pretty easy to get and entry level position there. Great advancement opportunities to a certain point. Valuable customer service experience. Meet a lot of new people. In certain positions, there are some fantastic travel opportunities!Cons
Answering the phones for people who aren't always excited to speak to you can be draining if you let it get to you and some people just arn't able to handle a call center environment answering call after call.Advice to ManagementAdvice
Keep up with the excellent feed back on performance.
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took a day – interviewed at APAC Customer Services.Interview Details
'Hiring' was a scripted process done via email and a few phone calls. These screeners by every indication are fresh out of high school with no or very little HR or business experience themselves.Interview Questions
Reasons for Declining
- There was not one difficult question asked of me. Simple obvious questions such as 'Can you sit for long periods", "Are you comfortable working out of your home'? Answer Question
The pay was nowhere close to what I would requireDeclined OfferNegative ExperienceEasy Interview
Let us know if we're missing any workplace or industry recognition –
The telephone isn't the instrument of choice for APAC Customer Services anymore. The company provides outsourced customer-management and acquisition services using the telephone and the Internet. It operates 17 customer interaction centers (they aren't just call centers anymore) in the US, Dominican Republic, the Philippines, and Uruguay. Part-time employees may also work from home. APAC's customer management services include customer retention, help-line information, direct mail response, and order entry services. Clients include companies primarily in the communications...