Open a career with ASB

ASB Bank – Why Work For Us?

ASB is committed to fostering a culture where people are engaged, passionate and valued. Our vision is "Unbeatable Team, Unbeatable Service". Living our values every day is integral to achieving our vision.

They reflect what is great about ASB and how we work together - both in our interactions with each other as well as with our customers and communities.

We support our people to be their best and to be themselves.

ASB Careers site

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In addition to your salary, we have a variety of rewards and programmes to ensure you feel valued for your contribution to our Company.

Incentive Programs
Depending on your role, you may be eligible for an incentive or bonus - we have a number of programs across the business to encourage you to work hard, get great results and rewards you when you do.

Long service leave
Because we appreciate your commitment to ASB, we offer long service leave and gratuities to those staff who have been with us for a minimum of 10 years.

Recognition
Recognition is a huge part of ASB. We love to celebrate success and have a number of ways to do so:

  • CEO World Class Service Awards... enables managers to nominate individuals or teams for outstanding customer service.
  • Customer 1st... is a programme to encourage and recognise great customer service in non-customer facing teams.

Remuneration
We will provide you with a competitive base salary and a number of benefits. To ensure your remuneration remains competitive, we compare it regularly to the external market. Your salary will be reviewed annually and any increase following your annual performance review, will be based on performance.

Retirement Leave Gratuity
Retiring is a large step, representing a major change in your lifestyle, and to celebrate this, we provide gifts for staff retiring and, in some cases, provide a retirement gratuity.

We are passionate about our company and here are some of the reasons why!

ASB history
ASB has been serving New Zealanders for over 160 years, first starting as an Auckland and Northland savings bank. We have now evolved into a full service financial services provider operating across New Zealand.

ASB vision and values
Unbeatable Team. Unbeatable Service.

  • Caring - Respect & support
    We are like family: the way we care for each other and our customers sets us apart. We support our people to be their best and to be themselves.
  • Ambition - Striving to be the best
    We play to win and thrive on healthy competition. We always seek a better way, and continually raise the bar.
  • Integrity - Doing the right thing
    We are trustworthy. We build strong relationships based on fairness and honesty.
  • Passion - Energy & enthusiasm
    We are dynamic, highly committed and we love what we do.

Communication
Even though we are a large company, we aim for, and pride ourselves on, a small company culture. You will find that our executives are visible in the business and this is a result of the importance we place on open communication. We have an internal intranet all staff have access to, which is the hub of our communication base. There is information on all facets of the company, and a news page, which is updated daily, giving information on everything from our latest charity venture, updates on the economy, to information on new initiatives in the Group. To encourage this open communication, we also have Team Talk videos published on our intranet where our CEO gives updates on the direction of the company.

Corporate uniform
For customer facing roles such as the Branch Banking network, a corporate uniform is provided, so choosing what to wear to work isn't an issue!

Culture
ASB is known for its great team culture. Whether you work in the branch network, national sales, head office, or any of the companies within the ASB, you will feel this strong and identifiable culture where the focus is to 'Succeed On'.

Customer engagement
For over a decade, ASB's vision has focused on excelling in customer service, so in addition to measuring staff engagement, we also measure customer engagement through feedback from approximately 28,000 customers each year and helps us ensure every customer interaction builds a positive emotional relationship.

Healthy and safe environment
We are dedicated to exceptional health and safety practices across the Group. You may benefit from some of our initiatives, which include free flu vaccines, and access to the Health Central website, where you will find tips and advice on health.

New technology
ASB strives to innovate with technology because we recognise that having the best equipment and systems to work on is crucial for employees to achieve their best. Particularly, our Branch Banking systems are among the best in the world. Employees coming from other banks often rave about our great systems.

Orientation, induction, welcome
Once you have signed your contract, you will be welcomed into the team and, where possible, invited to any team events occurring before your start date. In some roles, you will have a half or full day induction, or training course to ensure you have the basics to begin your role, while in other roles, you will have on the job training. When you start your new role, you will be assigned a buddy or mentor who will support you in your training, this will be formal or informal.

Staff engagement
Every year we conduct a survey of staff via Kenexa, which is an internationally recognised program. From these surveys, it has been shown that ASB is one of the best places to work in the world. We have consistently rated well above the World best practice score.

Travel benefits
If you travel frequently in your role, it may be appropriate for you to have Koru Club membership through the ASB Group.

Well-recognised brand
ASB is well-recognised in the financial services and banking sectors, and has been a large player in those sectors for over 160 years. With a large share of the market, cemented through employing the best people who provide superior customer service, we will continue to thrive for many years to come. Our brand is trusted and respected and we attract staff who will best represent our brand.



ASB Bank Reviews

14 Reviews
3.7
14 Reviews
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Barbara Chapman
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  1.  

    Retail bank trying to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Auckland (New Zealand)
    Former Employee - Anonymous Employee in Auckland (New Zealand)

    I worked at ASB Bank full-time (more than 3 years)

    Pros

    The culture and focus on people is generally very good, relative to other professional environments I have experienced. Great new head office, work life balance encouraged

    Cons

    Learning and development lack in certain areas, and management ineffectual. Pay on the low side, but that comes with the smaller of the big 4 banks in nz

    Recommends
    Neutral Outlook

ASB Bank Interviews

Interview Experience

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Getting an Interview

Getting an Interview

33%
16%

Interview Difficulty

2.6
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  1. 1 person found this helpful  

    Customer Service Officer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at ASB Bank.

    Interview Details

    I first had brief phone interview, asking basic questions, eg, my previous work history etc, phone interview lasted for about 15 minutes, I remember, then they said they will get back in contact with me once they make a decision, then about an hour later I think, the branch manager called me back and offered a proper interview. I felt that the interview went very well, the branch manager(now a regional manager) and two other managers(?) were at the interview, overall, people were very kind and interview wasn't as difficult as I would have thought.

    Interview Questions
    • They wanted to see how I would handle a difficult customer, so asked what was the worst customer experience I had, I was nervous and my mind went blank, but I managed to think of something. Also they asked how well I knew about the company, luckily I had done a thorough job on the company background, was able to give a good answer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

ASB Bank Awards & Accolades

Something missing? Add an award
The New Zealand Bank of the Year, The Banker Magazine, 2013
Best Online Banking New Zealand, CANSTAR, 2013
Digital and Interactive –Social category (Gold), AXIA awards, 2014
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Additional Info

Website www.asb.co.nz
Headquarters 12 Jellicoe Street, Auckland,, New Zealand
Size 1000 to 5000 Employees
Founded 1847
Type Company - Public
Industry Finance
Revenue $2 to $5 billion (USD) per year

ASB opened its doors in 1847 with the pledge to ‘serve the community; to grow; and to help kiwis grow.’ We’ve done that over the years by not standing still; by continuing to rethink the way people bank and how they interact with their money; by not just being another ‘bank’.

We’re also inspired by success. Big or small, every milestone reached by our customers is a success...
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Mission: Unbeatable Team. Unbeatable Service

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