Abbey National

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Abbey National Reviews

5 Reviews
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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António Horta-Osório
1 Rating

    It was the best job in the world, and I used to say that all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Service Manager in Milton Keynes, England (UK)
    Former Employee - IT Service Manager in Milton Keynes, England (UK)

    I worked at Abbey National full-time (more than 10 years)


    This is a fab company to work for because it is constantly evolving. And they take the staffs points of view when changes are occurring


    Some of the challenges were training courses for customer service, but was always done in such a way that you learned a lot about yourself

    Advice to ManagementAdvice

    It is always important to include staff (when appropriate) in any changes and keep instilling how important customers are, whether they are internal/external. And a lesson I learned was that if your respect your staff they will respect you and work hard for you.

    Positive Outlook
    Approves of CEO

Abbey National Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Cashier Interview

    Anonymous Interview Candidate in Port Glasgow, Scotland (UK)
    Anonymous Interview Candidate in Port Glasgow, Scotland (UK)
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Abbey National in August 2009.

    Interview Details

    press advertisement followed by e-mail requesting application form submission. then further e-mail advising me to ring up and arrange a telephone interview. at this telephone conversation i was advised of a time to expect a call for the actual telephone interview. a couple of weeks later i was rang at exact time.
    the telephone interview commenced after brief friendly introduction.

    Questions :
    For my National Insurance Number.
    Experience of Cash-Handling and whether you have cashed up a till.
    Would you mind if a colleague asked you to do something that was not in your job description?
    Describe a time you worked as a team.
    Describe a time you had to change your plans to meet a target.
    How do you define customer service?

    told at the end of interview that i would be progressing to next stage which i believe may be aface to face interview of assessment centre for presentations etc...

    if successful expect 4 weeks training away from home [ except if you live in london i think ]

    good luck

    Interview Questions
    • Describe a time you had to change your plans to meet a target.

      View Answer
    • How do you define customer service?   View Answer
    Negotiation Details
    Accepted Offer
    Positive Experience
    Easy Interview

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Additional Info

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Headquarters London, United Kingdom
Size 5000+ Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Finance
Revenue $5 to $10 billion (USD) per year

There's little of the monastic about Abbey. The bank's focus on worldly things has helped make it one of the UK's biggest mortgage lenders. Although best known for its home loans and savings accounts, Abbey offers services to rival the biggest UK banks (Barclays, HSBC, and Royal Bank of Scotland). The company provides retail banking for consumers and businesses, wealth management, and brokerage services. Its operations include wealth management units James Hay (pension plan administration) and Cater Allen (private banking), as well as Internet bank cahoot. Abbey has more... More

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Abbey National

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