Acer UK Reviews

1 Review
2.0
1 Review

Recommend to a friend
Approve of CEO
(no image)
Robert (Bobby) Watkins
0 Ratings
  1.  

    Slow to change, slow to accept advice and quick to make decisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Acer UK full-time (more than an year)

    Pros

    Stuff, things and sometimes other stuff that went with the things

    Cons

    The other stuff that wasn't as useful as the things with the first stuff.

    Advice to ManagementAdvice

    They don't stay long enough to provide advice to them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Acer UK Interviews

Interview Experience

Interview Experience

0%
0%
100%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Services Advisor Interview

    Anonymous Interview Candidate in Plymouth, England (UK)
    Anonymous Interview Candidate in Plymouth, England (UK)
    Application Details

    I applied through other source. The process took a dayinterviewed at Acer UK in November 2010.

    Interview Details

    The interviewer started by telling me she was very interested in my CV, and asked me questions about my work history and what I felt my greatest strengths were. All standard stuff really. However she didn't do much to check that I was really suitable for the company. My interview only lasted 15 minutes and her last question was "we have a lot of unhappy customers, do you think you can handle that?" A more appropriate question would have been "tell me about a time when you dealt with a very unhappy customer, what did you do to turn him/her around!" As the first question will inevitably draw a "yes" from the interviewee who wants you to employ him/her! The second one which I've suggested will tell you if someone really knows how to handle difficult customers in the way your company wants them to or not. When I answered "yes" to that she replied, "well I've got no problem in offering you a position" then we shook hands and I accepted her job offer. Before I'd even started working for them they promised me the earth in terms of promotion opportunities too, which I shouldn't have taken too much notice of.

    Interview Questions
    • We have a lot of unhappy customers, do you think you can handle that?   View Answer
    Negotiation Details
    This was really poor. They wanted me to start the next week and I went to my current employer who would normally have needed more notice, but let me go. A day after I'd handed in my notice to my current employer (which was a permanent post!) I got paperwork in the post from Acer stating it was a fixed-term contract for four months to see how I went, then it would be renewed if they were happy with me. Whilst I know all positions are probationary for the first few months this should have been made clear to me. I was not happy I'd chucked in the permanent job I had, although I wasn't too happy there, for a fixed-term contract. I then found out later it was the "probationary before the probationary!" They take you on a fixed-term contract first, then give you a permanent contract which is probationary for the first 3 months, so you end up doing 6-7 months on probation. When I got there, it turned out I wasn't the type of person they wanted at all. Although I could stand up to unhappy customers I also saw things from their point of view and wanted to help them. It turned out they wanted me to just act like a factory operative processing as many calls as possible, not caring whether their customers were satisfied. I didn't stay and going here was a big career mistake for me. My advice to anyone else considering an offer would be - do you really think you can't do better elsewhere? Avoid this company at all costs; they hire and fire too easily and they can do serious damage to your CV.
    Accepted Offer
    Negative Experience
    Easy Interview

Acer UK Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Website www.acer.co.uk
Headquarters London, United Kingdom
Size 16 to 50 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Information Technology
Revenue Unknown / Non-Applicable per year

Acer Ltd. supplies UK business and consumer customers with computers and peripherals. The company's products include desktop and notebook PCs, handheld computers, servers, LCDs, projectors, and storage networking equipment. In 2009 the Acer subsidiary brought out the Acer Liquid A1 smartphone, a wireless handset based on the Android mobile device operating system created by Google and utilized by a number of phone manufacturers. It also provides support services. Acer UK utilizes indirect sales channels, including distributors, resellers, and online retailers.

Work at Acer UK? Share Your Experiences

Acer UK

 
Click to Rate
or